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Documentation for Oracle Service Cloud Products

Answer ID 5168   |   Last Review Date 09/14/2016

What documentation is available for Oracle Service Cloud Products?

Oracle Service Cloud documentation includes detailed help for product configuration and customization, installation and upgrade procedures, service pack information, archived versions for previous releases, and additional guides.

Documentation versions




 August 2016

 November 2015

 November 2014

 May 2016

 August 2015


 February 2016

 May 2015



 February 2015



Install and upgrade

Documentation Review information about...
System Requirements Operating systems, browsers, and environmental configuration requirement.
System Requirements for Oracle Co-browse Agent and customer environment requirements.
Client Deployment guide

Client deployment and procedures for downloading, logging in, and configuring custom deployment options.

Enhanced Service Console Enablement demo Benefits of upgrading to the enhanced Service Console, introduced with the May 2014 release.
Upgrade guides Upgrade procedures for your installation.
HMS guide Upgrade procedures for hosted customer sites. NOTE: Guide is published independently of quarterly releases.
Security Practices guide HTML | PDF Security configuration information.
Accessibility Interface guide PDF Using the non-graphical accessibility interface to add and edit data through keystroke navigation. Also consult the Oracle Accessibility Program.


Documentation libraries for related service solutions:


Service Cloud videos demonstrate Oracle Service Cloud key tasks and concepts.

Available Languages for this Answer: English (US) | Japanese |Spanish |Portuguese (Brazil)

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