What documentation is available for Oracle Service Cloud Products?  

Oracle Service Cloud documentation includes detailed help for product configuration and customization, installation and update procedures, maintenance pack information, archived versions for previous releases, and additional guides.

Oracle Service Cloud Release Names
Our product versioning terminology aligns with Oracle Cloud CX applications environment release update and maintenance schedules. Beginning in November 2017, release names consist of the last two digits of the calendar year, followed by the letter A, B, C, or D, which correspond to the four calendar quarters. Releases are delivered in February, May, August, and November. For example, for 2019, releases are '19A', '19B', '19C', and '19D'.

Supported Documentation Versions

Install and Update Documentation

System Requirements
System Requirements for Oracle Cobrowse
Client Deployment Guide
HMS Guide  (NOTE: The Hosted Customer Sites guide is published independently of quarterly releases.)
Oracle Accessibility Program
Securing Oracle Service Cloud

Video Tutorials

Oracle Service Cloud Videos demonstrate key tasks and concepts.

Integrate: Documentation Libraries for Related Service Solutions

Oracle Cobrowse
Oracle Knowledge Advanced Cloud
Oracle Field Service
Intelligent Advisor
Oracle Engagement Engine Cloud

To submit feedback about incorrect or missing information in the documentation, submit a service request.