Skip Navigation

Priority Support

Priority support offers you a single point of contact, with a knowledgeable, personalized Technical Account Manager that understands your business model and how you operate. Your Technical Account Manager will listen, understand and contribute towards your business needs and act as an internal advocate to resolve critical Service Requests; backed by a Priority Service Levels offered by the Technical Support.

Personalized and Proactive Expertise

Your Technical Account Manager will learn about your business environment and needs and can leverage their in-depth understanding of Oracle B2C Service to make tailored recommendations and provide different ideas on how you could use the solution. Your Technical Account Manager will help identify core areas of your Oracle B2C Service system (e.g. custom reports, business rules) and suggest ways you could improve your use of this functionality and improve the performance of your site. Your Technical Account Manager will also perform site wide tune-ups to ensure maximum value is being received.
Our Technical Account Manager helped implement a process to automatically recreate all our training accounts whenever we cloned our production into our training environment. This saves us a lot of manual effort when refreshing our test sites.

Priority Service

Priority Support offers expedited Service Request resolution and priority handling from the Technical Support Team to assist with your business needs. Business critical situations will be assisted by your Technical Account Manager, who will be readily on hand to coordinate key resources and follow up with frequent Service Request reviews to stay on top of open issues and advance resolution. Our Priority Support offers you tailored incident management assistance and guidance from experts with a background and wealth of understanding in customer experience.

Our Technical Account Manager was an integral part of the team in painstakingly working through potential issues causing a great cost to the business. The frustrations of the team were often apparent on the calls; yet our Technical Account Manager always remained calm and was able to suggest different approaches when other team members were feeling we had hit a brick wall.

Knowledge Transfer

Your Technical Account Manager will bring a wealth of experience from working with multiple accounts, from various industries to help proactively identify areas which can be offered as a deliverable 'added value' service. Quarterly reviews and knowledge transfer sessions will help surface rich information and proven solutions to enhance the overall user experience.
Our Technical Account Manager is a pleasure to work with and I have noticed better service since working together. Our TAM bridges the gap between the drop of water (me) in the big sea (Oracle).

Contact your Account Executive to inquire about getting a Technical Account Manager.