Documentation for Oracle Service Cloud Knowledge Advanced
Answer ID 8156   |   Last Review Date 11/20/2018

What documentation is available for Knowledge Advanced for Oracle Service Cloud? 

Oracle Service Cloud Knowledge Advanced documentation includes detailed help for product configuration and customization, installation and update procedures, maintenance pack information, archived versions for previous releases, and additional guides.

Important Changes to Release Names

Our product version terminology is aligned with the Oracle Cloud CX applications environment release update and maintenance schedules.  See Changes to the Oracle Service Cloud Release and Maintenance Schedule for more details.


Documentation for the Latest Release - 18D

Documentation Library 
Release Readiness Information
Video Tutorials
Online Help
REST API Library


Documentation for Earlier Supported Releases

18C 18B 18A 17D
Documentation Library Documentation Library Documentation Library Documentation Library
Release Readiness Information Release Readiness Information Release Readiness Information Release Readiness Information
Video Tutorials Video Tutorials Video Tutorials Video Tutorials
Online Help Online Help Online Help Online Help
REST API Library REST API Library REST API Library REST API Library
Maintenance Pack - October Maintenance Pack - July Maintenance Pack - April Maintenance Pack - January
Maintenance Pack - November Maintenance Pack - August Maintenance Pack - May Maintenance Pack - February
Maintenance Pack - November Maintenance Pack - June Maintenance Pack - March


Maintenance Pack - July Maintenance Pack - April


Maintenance Pack - November Maintenance Pack - July
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August 2017 May 2017 February 2017
Documentation Library Documentation Library Documentation Library
Release Readiness Information Release Readiness Information Video Tutorials
Video Tutorials Video Tutorials Online Help
Online Help Online Help REST API Library
REST API Library REST API Library Release Notes - Service Pack 1
Release Notes - Service Pack 1 Release Notes - Service Pack 1 Release Notes - Service Pack 2
Release Notes - Service Pack 2 Release Notes - Service Pack 2 Release Notes - Service Pack 3
Release Notes - Service Pack 3 Release Notes - Service Pack 3 Release Notes - Service Pack 4
Release Notes - Service Pack 4 Release Notes - Service Pack 4 Release Notes - Service Pack 5
Release Notes - Service Pack 5 Release Notes - Service Pack 5






Integrate: Documentation Libraries for Related Service Solutions

Oracle Cobrowse
Oracle Enterprise Knowledge
Oracle Field Service Cloud
Oracle Policy Automation Cloud Service
Oracle Service Cloud Products


To submit feedback or report incorrect/missing information regarding the documentation provided, please submit a service request.

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