The Customer Portal is a web application framework and out-of-the-box web page set for managing and creating web experiences for your customers on any web browser. This includes personal computers, smartphones, simple browsers, and even custom embedded web browsers within devices. It provides a modern model-view-controller architecture with open standards along with prebuilt themes, templates, pages, and widgets that can be rearranged and branded to meet your requirements. (For previous versions of customer portal, click here.)

Connect PHP API (PHP API) is a backward-compatible, public API that enables customers and partners to integrate with the Oracle Service Cloud platform using PHP scripts. Connect PHP API is primarily used to integrate with the customer portal, but it can also be accessed through the File Manager, process designer, and analytics. Connect PHP API leverages the Connect Common Object Model, which is also leveraged by Connect Web Services.

Desktop Add-Ins (.NET API) is an add-in framework for the Oracle Service Cloud platform that enables customers and partners to build custom .NET components, controls, and applications for the agent desktop.

Connect Desktop Integration (JavaScript API) is a public API that enables customers and partners to integrate data contained on a workspace with a web page that is contained on the workspace. If external information is presented about the current record in a web page, this API can be used to update or read workspace data from the web page.

Connect Web Services for SOAP (Connect Web Services) is a backward-compatible, public API that enables customers and partners to integrate with the Oracle Service Cloud platform using industry leading standards such as WSDL 1.1 and SOAP 1.1. It provides broad support for a wide variety of languages, platforms, and tools. Connect Web Services leverages the Connect Common Object Model, which is also leveraged by Connect PHP API.

Connect Knowledge API (Knowledge API) is backward-compatible, public API that enables customers and partners to leverage the Oracle Service Cloud knowledge base from any external application, device, or service where knowledge is needed. The API can also be used when customizing a web self-service experience through the Customer Portal framework. It gives developers the ability to search for content in the knowledge base, rate content, obtain Smart Assistant recommendations, and even obtain the most popular answers in the knowledge base.

Chat APIs

Chat Consumer Interface API allows developers to create custom or embedded consumer-facing interfaces for Oracle RightNow Chat Cloud Service, completely eliminating the need to use the Chat consumer interface. This API can be leveraged for the development of native mobile applications, to embed chat within another application, or to integrate chat with web-enabled applications or devices.

Chat Third Party Queue Integration APIs are open and standards-based APIs that enable partners and customers to build integration solutions between Chat and third-party or universal routing and queuing platforms. This allows customers to use external systems to route and queue chats in order to extend the functionality of the routing platform or to include chat in a blended, multi-channel routing engine. This API leverages industry leading standards such as WSDL 1.1 and SOAP 1.1.

Oracle Service Cloud Accelerators are designed to demonstrate how an integration scenario could be built using the public integration and extension capabilities of the Oracle Service Cloud. They are provided to help customers and partners confidently leverage our platform to meet their own unique integration needs.

For information on the deprecated XML API and Connect Data Integration toolkits, click here.

Note: Some linked answers require a login to access.

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Comments (18)

  • Rating:   0% (+0/-1)
    Mark Martin
    10/02/2012 01:06 PM

    The last two topics ("Connect Data Integration" and "XML API") are dead links.

  • Rating:   0% (+0/-1)
    Bharath Duggirala
    11/09/2012 02:22 AM

    Yes, the last two links about XML API are broken. Can they be fixed. I'd like to know about the XML API deprecation update.

  • Paul Varghese
    11/15/2012 12:46 PM

    Answer 5074 is a dead link. Support is still directing people to these links after telling them it is a dead link.

  • Rating:   100% (+3/-0)
    Mark Bisho
    12/07/2012 12:32 PM

    It would be good to have a PTA documentation link

  • faisal rahmani
    03/11/2013 06:11 AM

    Hi how to add RightNow.AddIns.AddInViews.dll its not found into my relative folder and how can we get the code of particular page !!

  • faisal rahmani
    03/11/2013 06:11 AM

    Hi how to add RightNow.AddIns.AddInViews.dll its not found into my relative folder and how can we get the code of particular page !!

  • Rating:   100% (+1/-0)
    Anu Gorty
    05/30/2013 11:30 AM

    Need
    Title: RightNow Developer
    Location: Portland, OR
    Duration: 6+ Months
    Rate: $50/hr

    JD:
    Required Skills:
    · This request is for RightNow Developer
    · RightNow Configuration, .NET Developer, WebServices Developer

  • Ed Gioffre
    09/27/2013 10:30 AM

    "Optimal network configuration for RightNow Chat" is a dead link

  • january
    10/29/2013 05:42 PM

    Isn't some of this technology deprecated? Can it be called out to prevent time-waste?

  • Rating:   100% (+2/-0)
    Pradeep Chandolu
    01/24/2014 04:50 AM

    Hi Could some one tell me where could i get proper documentation about CTI Integration??

  • Karl Darmish Matza
    03/04/2014 11:58 PM

    This is a great site.

  • Heitor Colangelo
    07/15/2014 11:15 AM [Edited]

    In the last item 'The Multi-Channel Tookit' there's a missing 'l' in word 'TooLkit'.

  • Lise Kirby
    12/03/2014 12:37 PM

    where do i find the live look documentation? the link says the answer is invalid.

  • Shubha Shukla
    03/11/2015 04:01 AM

    'The Multi-Channel Toolkit' link is missing. Where can i find the link and the developer guide for it.

    • rdaley
      03/11/2015 04:45 PM

      The 'Oracle Service Cloud Accelerators' link will take you to information for "CTI Accelerator (Multi-Channel Toolkit)".

      Hope this helps.
      Thank you

      • Shubha Shukla
        03/12/2015 03:31 AM

        Hi,

        thanks for the reply, but I think 'Oracle Service Cloud Accelerators' is a broken link. It lead to an error page.
        https://cx.rightnow.com/app/error/error_id/1

        Regards,
        Shubha

        • rdaley
          03/12/2015 08:44 AM

          Some linked answers require a login to access. If you are not logged in, you should be redirected to a login page. If you are logged in, you should be taken to Answer ID 5436. I've confirmed this morning (tested: Chrome, Firefox and IE8) and the link does function as described. May I ask what browser/version you are using?

          Thank you

          • Shubha Shukla
            03/13/2015 12:05 AM

            Hi,

            I am logged-in with my registered user (username:shubha.shukla@infogain.com). and using browser IE 11. I have also tried chrome Version 41.0.2272.89 m and Firefox Version : 36.0.1, but whenever I click on "Oracle Service Cloud Accelerators" link it leads me to an error page.

            Regards
            Shubha

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