Oracle Service Cloud Release Resources
Answer ID 7820   |   Last Review Date 02/13/2017

To help you prepare for a successful transition for our latest release, we are pleased to provide you a centralized view of what is included in the latest release and recent releases.

Oracle Service Cloud February 2017 Release


The February 2017 Release of Oracle Service Cloud brings new exciting, features in Field Service, Web Customer Service, Contact Center, Knowledge Advanced, and OPA.  With this release Oracle continues to enable customers to provide exceptional customers experiences, by extending Experience Routing to all support channels, allowing customers to offer better service routing to the right agent.

Additionally, the February release delivers a widget inspector, which allows web developers to access the administrative Customer Portal pages, inspect various widgets, and change them without having to touch any code.

For complete February 2017 release details, please review the additional resources below:


  • What's New: Learn about what's new in the February 2017 release by reviewing descriptions of new and enhanced functionality, including capability overviews, setup considerations, usage tips, and more.



  • Product Documentation: Access Oracle's online February 2017 Documentation Overview which includes detailed product guides to ensure your successful implementation and use of the Oracle Service Cloud solution.


Recent Releases

Click the next to the appropriate heading below to expand that section for view.

Oracle Service Cloud November 2016 

Oracle Service Cloud August 2016

Oracle Service Cloud May 2016

Oracle Service Cloud February 2016

Oracle Service Cloud November 2015

Oracle Service Cloud August 2015

Oracle Service Cloud May 2015


 

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