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Documentation for Oracle Service Cloud Knowledge Advanced
Answer ID 8156   |   Last Review Date 03/09/2020

What documentation is available for Knowledge Advanced for Oracle Service Cloud? 

Oracle Service Cloud Knowledge Advanced documentation includes detailed help for product configuration and customization, installation and update procedures, maintenance pack information, archived versions for previous releases, and additional guides.

Release Naming Information

Our product version terminology is aligned with the Oracle Cloud CX applications environment release update and maintenance schedules.  See Documentation for Oracle Service Cloud Products for more details.


Documentation for the Latest Release - 20A

Documentation Library 
Release Readiness Information
Video Tutorials
Online Help
REST API Library


Documentation for Earlier Supported Releases

19D 19C 19B 19A
Documentation Library Documentation Library Documentation Library Documentation Library
Release Readiness Information Release Readiness Information Release Readiness Information Release Readiness Information
Video Tutorials Video Tutorials Video Tutorials Video Tutorials
Online Help Online Help Online Help Online Help
REST API Library REST API Library REST API Library REST API Library
Maintenance Pack - January Maintenance Pack - October Maintenance Pack - July Maintenance Pack - April


Maintenance Pack - October Maintenance Pack - July


Maintenance Pack - October






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18D 18C 18B
Documentation Library Documentation Library Documentation Library
Release Readiness Information Release Readiness Information Release Readiness Information
Video Tutorials Video Tutorials Video Tutorials
Online Help Online Help Online Help
REST API Library REST API Library REST API Library
Maintenance Pack - January Maintenance Pack - October Maintenance Pack - July
Maintenance Pack - April Maintenance Pack - November Maintenance Pack - August

Maintenance Pack - January Maintenance Pack - November


Maintenance Pack - January









Integrate: Documentation Libraries for Related Service Solutions

Oracle Cobrowse
Oracle Enterprise Knowledge
Oracle Field Service
Oracle Intelligent Advisor
Oracle Service Cloud Products


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