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Contacting Oracle Service Cloud Technical Support Services
Answer ID 2543   |   Last Review Date 01/13/2020

How can I engage with Oracle Service Cloud Technical Support?

Environment:

Contacting Oracle Service Cloud Technical Support

Resolution:

The Oracle Service Cloud Technical Support Services Guide provides best practices for interacting with our Technical Support team.  This guide provides many resources regarding lifecycle policies, self-service options, contact management and managing your organization's service requests.

For critical production Severity 1 and 2 issues, Designated Contacts may contact Oracle Service Cloud Technical Support by telephone.  Use the list below to identify your regional Support number.  However, before calling in for support, please submit a service request via the Ask Technical Support. When you do call in, please have your service request reference number ready for our support agent.

Please note, in order to address your issues most efficiently and escalate to another team if necessary, we require that a separate service request be submitted for each issue.  To escalate a service request, please call the number listed for your region and ask to speak to the manager on shift. If the manager is unavailable, please leave a message to have the manager return your call. Please leave a direct number to reach you.


Country and Support Numbers
  Country  Support #
 US  800.806.6592
 US (toll number)  1.512.501.7220
 --
 UK (Oracle Service Cloud Technical Support - local access)  0808.234.1099
 UK (toll number)  44.118.924.5800
--
 Africa / Kenya  254.20.288.9048


 Argentina (toll number)  54.115.299.6900
--
 Australia (Oracle Service Cloud Technical Support - local access)  1.800.663.412
 Australia (Toll Number) 613.8616.3900


 Belgium  32.2.719.1324


 Brazil  0800.891.5271
 Brazil (toll number)  55.213.534.7200
--
 Chile (toll number)  56.2.2830.7811
--f
 Finland (toll number)  358.9.549.41900
--G
 Germany (local access)  492.117.483.9439


 India (local access)  000.800.040.2221
--
 Japan (International toll free number)  00531.13.1241
 Japan (Oracle Service Cloud Technical Support - local access)  0120.623.471
 Japan (toll number)  81.36.834.6900


 Netherlands  31.20.258.4246


 New Zealand (Oracle Service Cloud Technical Support - local access) 0.800.450.717
 New Zealand (Toll Number) 64.4978.7222
--
 Singapore  800.1301.550
 Singapore (toll number)  65.6645.1400




Upon being connected, you will be given the following options. Please choose carefully so that your call can be routed properly.

  • Option 1: Oracle Service Cloud and Cobrowse Support
  • Option 2: Oracle Field Service Cloud Support in English
  • Option 3: Oracle Field Service Cloud Support in Spanish
  • Option 4: Oracle Field Service Cloud Support in Portuguese


If you encounter difficulty with any of these numbers, please check with your local telecommunications provider for any special directions for dialing toll-free and international toll-free numbers.

If your company’s needs extend beyond the support levels listed above, please contact your Oracle Sales Account representative to discuss a support package upgrade.