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Contacting Oracle B2C Service Technical Support Services
Answer ID 2543   |   Last Review Date 12/17/2020

How can I engage with Oracle B2C Service Technical Support?

Environment:

Contacting Oracle B2C Service Technical Support

Resolution:

The Oracle B2C Service Technical Support Services Guide provides best practices for interacting with our Technical Support team.  This guide provides many resources regarding lifecycle policies, self-service options, contact management and managing your organization's service requests. For further information, see the Working Effectively with Support series of documents and videos on the Get Started with Technical Support page.

For critical production Severity 1 and 2 issues, Designated Contacts may contact Oracle B2C Service Technical Support by telephone.  Use the list below to identify your regional Support number.  However, before calling in for support, please submit a service request via the Ask Technical Support. When you do call in, please have your service request reference number ready for our support agent.

Please note, in order to address your issues most efficiently and escalate to another team if necessary, we require that a separate service request be submitted for each issue.  To escalate a service request, please call the number listed for your region and ask to speak to the manager on shift. If the manager is unavailable, please leave a message to have the manager return your call. Please leave a direct number to reach you.

Country and Support Numbers
  Country  Support #
 US  800.806.6592
 US (toll number)  1.512.501.7220
 --  
 UK (Oracle B2C Service Technical Support - local access)  0808.234.1099
 UK (toll number)  44.118.924.5800
--  
 Africa / Kenya  254.20.288.9048
   
 Argentina (toll number)  54.115.299.6900
--  
 Australia (Oracle B2C Service Technical Support - local access)  1.800.663.412
 Australia (Toll Number) 613.8616.3900
   
 Belgium  32.2.719.1324
   
 Brazil  0800.891.5271
 Brazil (toll number)  55.213.534.7200
--  
 Chile (toll number)  56.2.2830.7811
--f  
 Finland (toll number)  358.9.549.41900
--G  
 Germany (local access)  492.117.483.9439
   
 India (local access)  000.800.040.2221
--  
 Japan (International toll free number)  00531.13.1241
 Japan (Oracle B2C Service Technical Support - local access)  0120.623.471
 Japan (toll number)  81.36.834.6900
   
 Netherlands  31.20.258.4246
   
 New Zealand (Oracle B2C Service Technical Support - local access) 0.800.450.717
 New Zealand (Toll Number) 64.4978.7222
--  
 Singapore  800.1301.550
 Singapore (toll number)  65.6645.1400
   


Upon being connected, you will be given the following options. Please choose carefully so that your call can be routed properly.

  • Option 1: If you have an SR number and you are looking for Oracle B2C Service and Co-browse Support
  • Option 2: If you do not have an SR number and you are looking for Oracle B2C Service Support
  • Option 3: For Oracle Field Service Support

If you encounter difficulty with any of these numbers, please check with your local telecommunications provider for any special directions for dialing toll-free and international toll-free numbers.

If your company’s needs extend beyond the support levels listed above, please contact your Oracle Sales Account representative to discuss a support package upgrade.