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Oracle B2C Service insights from our Technical Support team subject matter experts
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Find product documentation for supported versions of B2C and documentation libraries for related service solutions.
You will have the tools to improve your customers' experience when you learn about all the things our products can do.
Find links for API documentation, Custom Processes, Customer Portal, and Agent Browser UI Extensibility Framework.
Explore how accelerators are designed to demonstrate how an integration scenario could be built using the public integration and extension capabilities of the Oracle B2C Service.
Prepare for a successful transition by reviewing upcoming release changes and enhancements.
Explore webinars, events, and feature kits to learn about B2C Service features, functionality, and best practices from the technical experts.
Oracle MyLearn offers a portfolio of free and paid subscription-based learning resources to help you gain valuable skills, accelerate cloud adoption, increase productivity, and transform your business.
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Our goal is to facilitate a friendly, supportive environment where members can easily collaborate with each other on solutions and best practices.
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This is an exciting resource intended to help with your Oracle Service Cloud Analytics.
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Find contact information of the Technical Account Manager (TAM) and Client Success Manager (CSM) for your organization.
The main reason we selected Oracle B2C Service is the fact that Oracle was the only vendor that had a complete solution including implementation services. We wanted to deal with one company for software and services.
Personally, I was very impressed as well with the teamwork, attention to detail and customer focus you all brought to this project. Thank you so much for all of your support and for making this such a positive experience for everyone involved.
Getting to know the people behind the customer makes all the difference; it's extremely rewarding to work with different people, share a laugh or two while we work towards understanding the goals (not just the requirements), and really get invested into the work we're delivering.
I love coaching our new customers on all the great features our cloud product offers. I find it especially rewarding when my customers reach that "aha" moment when they start saying things like, "The product can do that out of the box? We can now make changes to workspaces, wording, fields etc. ourselves, without waiting for our technical team?! And we can create our own custom reports?? That is so awesome!"
My favorite part of consulting is working with our customers to clarify what exactly they are trying to accomplish - and then making it happen. They have a vision, and I enjoy turning that vision into a technical design and then into an implementation that is reliable and user-friendly. When we have productive conversations where I learn about their business and they learn about our product, and we all brainstorm along the way, it's very satisfying