B2C Service now provides intelligent chat suggestions to your agents while they are chatting with customers. Join us for an illuminating session where we will showcase the Chat Suggestions feature and provide in-depth exploration through the use of sample use cases. Agenda Highlights: Overview of the Chat Agent Suggestions feature Identify use cases that are suitable for use with the Chat Agent Suggestions feature Steps to construct suggestions within Oracle Digital Assistant Explore the creation of custom channels in Oracle Digital Assistant Seamless integration through configuration settings in B2C Service Demonstration of the Chat Agent Suggestions feature using sample use cases

In today's digital landscape, providing exceptional customer service is key to business success. Let's delve into the enhanced capabilities of Oracle B2C Service integrated with Oracle Unity, providing a comprehensive platform for superior customer data management and service delivery. During this event, we will explore the capabilities and benefits of this integration, showcasing how it enables businesses to deliver high-quality digital-first service experiences. From tracking customer behaviour to offering personalized service and driving revenue growth, Oracle Unity for Oracle CX Service B2C empowers organizations to prioritize their highest value customers, build customer loyalty, and improve operational efficiency. Join us to learn how this integration can help your organization: Deliver seamless digital-first service experiences Prioritize and engage with high-value customers effectively Build lasting customer loyalty through personalized interactions Increase revenue by converting insights into actionable strategies Improve efficiency with streamlined data access and routing Don't miss this opportunity to connect with industry experts, gain valuable insights, and discover how Oracle Unity & CX B2C Service can revolutionize your customer service approach.

This webinar will be split in two parts: inbound emails and outbound emails. In the inbound emails part, we will have a look at the most common reasons why an email did not create or did not update an incident in Oracle B2C Service. Also, we will share some troubleshooting tips on finding these emails and make some short demos.In the outbound emails part, we will have a look at the most common reasons why an email sent from Oracle B2C Service did not reach the contact/recipient. We will share some troubleshooting tips and have some demos that will help our customers identify if an email successfully reached its recipient.

In a follow up to the critically acclaimed “Chat Widgets and You” webinar from March 2018, your Oracle Chat product and support teams have collaborated up to deliver you the sensational “Optimizing Chat Implementations”. This feature, intended for all audiences, promises to be an intensive review of Syndicated Chat Widget implementations with or without the Engagement Engine. Increasing stability and performance during high traffic periods, if implemented, guaranteed to be remembered for years to come.

Do you want to see what Oracle SSO has to offer? Interested in learning the key points to consider when building a secure SSO solution that is both scalable and offers a unified sign-on across applications? Curious about an SSO that is user repository based, supports Active Directory and many other Federated Identities besides Identity Cloud Serivce? Eduard will share his insights as well as troubleshooting tips and tricks that will help you better understand the administration side of SSO configuration.