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Manage Service Requests, View and update service requests submitted by you and others in your organization.
Submit a new issue to our technical support team.
Oracle B2C Service insights from our Technical Support team subject matter experts
Browse resources to assist you in launching your implementation and ensure a successful go-live.
Access your OCI account.
Find product documentation for supported versions of B2C and documentation libraries for related service solutions.
You will have the tools to improve your customers' experience when you learn about all the things our products can do.
Find links for API documentation, Custom Processes, Customer Portal, and Agent Browser UI Extensibility Framework.
Explore how accelerators are designed to demonstrate how an integration scenario could be built using the public integration and extension capabilities of the Oracle B2C Service.
Prepare for a successful transition by reviewing upcoming release changes and enhancements.
Explore webinars, events, and feature kits to learn about B2C Service features, functionality, and best practices from the technical experts.
Oracle MyLearn offers a portfolio of free and paid subscription-based learning resources to help you gain valuable skills, accelerate cloud adoption, increase productivity, and transform your business.
Empower your team with the skills to implement, configure, manage, and use your applications with Customer Experience Cloud Training.
Our goal is to facilitate a friendly, supportive environment where members can easily collaborate with each other on solutions and best practices.
Ask and answer questions specific to B2C.
This is an exciting resource intended to help with your Oracle Service Cloud Analytics.
Share product improvement ideas and enhancement requests with Oracle Development, while collaborating with other Oracle customers and partners.
Update your phone number, email notification preferences, and severity 1 and severity 2 contact preferences.
View the contact managers within your organization.
Find contact information of the Technical Account Manager (TAM) and Client Success Manager (CSM) for your organization.
12/10/2025
As 2025 wraps up and many of us cozy up with favorite traditions - whether that's enjoying seasonal treats, soaking up some sunshine in warmer climates, or connecting with favorite people - we want...
11/10/2025
We'd like to highlight something we’ve been working on to improve your experience on our site - there's a brand new look and feel on cxrightnow.com! You’ll still find all the familiar content...
10/24/2025
The recording for our recent B2C Service webinar Customer Portal Basics is now available! If you missed the live event or would like to review some of the content and demos, you can now watch the...
08/08/2025
We're excited to introduce the latest enhancements to Fern, our Oracle Digital Assistant available on the B2C Service Support Portal (cx.rightnow.com). Expanded Support: Introducing Live Agent...
08/05/2025
If you missed our recent webinar on Troubleshooting Lost Incoming Email in B2C Service , a recording is now available - CLICK HERE to access the recording. During this session, Principal Technical...