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Support Experience Blog

Oracle B2C Service insights from our Technical Support team subject matter experts

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  1. Now Available: Live Agent Handoff and Inline Translation using Fern

    Elaine Leffler

    08/08/2025

    We're excited to introduce the latest enhancements to Fern, our Oracle Digital Assistant available on the B2C Service Support Portal (cx.rightnow.com).   Expanded Support: Introducing Live Agent...

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  2. Troubleshooting Lost Incoming Email in B2C Service

    Elaine Leffler

    08/05/2025

    If you missed our recent webinar on Troubleshooting Lost Incoming Email in B2C Service , a recording is now available - CLICK HERE to access the recording. During this session, Principal Technical...

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  3. Lights, camera, action, Pro Tips!

    Elaine Leffler

    07/02/2025

    Pass the popcorn, it’s summer blockbuster season. What are you lining up to see this cinematic summer? F1?   Kantara: Chapter 1? Something else that ends in 1? The B2C Service Support team loves...

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  4. B2C Service Data Lifecycle Policies

    Elaine Leffler

    03/27/2025

    Do you yearn to learn more about Data Lifecycle Policies? Check out our recent webinar on B2C Service Data Lifecycle Policies , presented by Principal Technical Support Engineer Alex Blanatui. The...

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  5. Workspace Rules Tips and Tricks

    Elaine Leffler

    03/13/2025

    If you've ever wished to navigate Workspace Rules with a bit more clarity, Principal Technical Support Engineer Andrei Soimareanu has you covered!  In case you couldn't attend the live event, a...

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