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Support Experience Blog

Oracle B2C Service insights from our Technical Support team subject matter experts

  1. Elaine Leffler

    02/16/2024

    We are pleased to announce new Configuration Assistant features, including the following: The ability to view details of existing test site operation requests as well as reschedule and cancel...

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  2. Elaine Leffler

    01/05/2024

    As Oracle continues to invest in multiple cloud offerings for customer service products, we want to ensure that your current Oracle B2C Service Cloud investment is safe, secure, and staying modern...

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    6
  3. Elaine Leffler

    12/21/2023

    The recording of our recent webinar on Basic Chat Rule Creation and Troubleshooting with Inspector Window is now available for viewing. CLICK HERE to access the webinar recording.   In this...

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    1
  4. Elaine Leffler

    09/21/2023

    Oracle B2C Service currently has two interfaces: the original .NET console (.NET) and the newer agent browser UI (BUI). As a best practice we recommend all agents use BUI rather than .NET whenever...

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    6
  5. Elaine Leffler

    04/28/2023

    As of May 2023, service requests for general guidance or consultative questions (also known as "How to...?") questions are now being answered in the  Oracle B2C Service Cloud Customer Connect...

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