The Support Experience Blog
Cimberli Kearns | 01/23/2019
Cameron King, Environment Team Lead, discussed the implementation of customer domains and SSL/TLS certificates for the Oracle Service Cloud during today's webinar. Topics included a discussion of relevant DNS topics, custom vhosts, Certification Signing Requests, types of SSL certificates, and SSL/TLS options. Click HERE for the recording. Click HERE for slide deck. Useful links:
Deep Dive into Configuration Assistant
Cimberli Kearns | 01/16/2019
In the most recent OSvC Technical Support webinar, Andrei Vatamanu expanded on Heidi Lea's discussion of Configuration Assistant by discussing the information exposed by it and demonstrating how site administrators can use it to manage their sites. Click HERE for the recording. Click HERE for slide deck. Click HERE to register for next week's webinar on SSL/TLS and the Oracle Service Cloud.
Optimizing the OSvC Support Experience
Cimberli Kearns | 01/09/2019
Marie Lockhart, Director of OSvC Global Support, took the webinar stage today to cover the "gotchas" that slow down a service request's resolution, the "need to knows" which speed up its resolution and the "where to go's" that eliminate the need for having to create a service request in the first place. Click HERE for a link to the webinar recording. Click HERE for a link to the slide deck. To register for future webinars, please go to the Technical Support Site.
Getting Started with Oracle Service Cloud Support
Cimberli Kearns | 12/12/2018
If you're a system administrator or a primary support contact for an Oracle Service Cloud site, schedule twenty minutes to watch Heidi Lea give an overview of the new welcome process for new customers. She discusses the communications sent from Oracle, the different support portals and shares best practices for keeping your team up to date on the Oracle Service Cloud. Click HERE for the video. Click HERE for Heidi's slide deck which gives you access to the useful links shared in the video. Make sure to bookmark:
Best Practices for OSvC Integration and Extensibility
Cimberli Kearns | 12/06/2018
I'm excited to share news about the publication of a white paper that sheds light on the integration and extension capabilities available within the Oracle Service Cloud. These capabilities improve the customer experience by providing agents access to information and tools across different enterprise applications. The white paper is so illuminating that I've added it to our own training curriculum here in Oracle Service Cloud Technical Support. So grab a cup of coffee and read the OSvC Integration and Extensibility white paper to learn about the frameworks, accelerators, and connectors that help contact centers achieve a unified, connected experience. Just make sure to capture all the ideas generated. Your customers will be glad you did.
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