Oracle Service Cloud Infrastructure Requirements
What are the infrastructure requirements to run Oracle Service Cloud products?
System Requirements, All support versions
Please refer to the documents below for details on any of the following topics:
- Hardware Configuration
- Workstation Operating Systems
- Workstation Display Settings
- .NET Framework
- Supported Web Browsers
- Mobile Operating Systems and Browsers
- Oracle Service Cloud Wireless
- WebDAV Clients
- Microsoft Office
- Email Clients
- Microsoft Terminal Server
- VM Ware vSphere
End-user: An end-user is someone who can access only the end-user interface, such as the Support Home page, the Login and Answers pages, the Answers tab, and the My Stuff, My Account in November 09 and later, section of the application. End-users do not have a login for the administration pages.
System requirements differ depending on the type of user:
Agent: Agents are users that can access any combination of the administration pages excluding the Administration and Analytics consoles. Agents can access the different records in Oracle Service Cloud, such as incidents, answers, opportunities, contacts, campaigns, and organizations.
Administrators: are users who can access the administration features (such as staff accounts and profiles) and/or the analytics consoles. These areas require the most RAM to function properly.
Oracle Service Cloud has adopted a "last two releases" policy, which means that we test new versions of our software using the combinations of the last two releases of operating systems and databases. If a new release, such as Enterprise Linux OS 7.0 or Oracle 8.1.7 is announced during the product cycle, we do not incorporate it into the test cycle until our next product release of Oracle Service Cloud. There may be exceptions to testing two releases back when versions of our software require capabilities not supported in earlier platforms and databases.
We will not change supported platforms if a new release of a database or operating system becomes available during the release cycle. Additional platforms would be added for the next release of our products.
In addition, we do not provide technical support for platforms not listed in the attached document. Unsupported platforms introduce variables and unknowns into the product's operation and also compromise our ability to adequately support any issues that may arise during everyday operation.
We understand our customers' desire to utilize new technologies in the OS and database world. However, we ask for your patience in helping us ensure that the product and services that we provide meets your needs and expectations in quality and reliability in a stable environment.
Beginning with the February 2014 release, End-User Specifications can be found in the Supported Customer Platforms Guide. This guide provides information on supported browser specifications for customers using the customer portal pages. The Supported Customer Platforms Guide for your version can be accessed from Answer ID 6532: Oracle RightNow Supported Customer Platforms Guide.
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