Knowledge Base (105)

  1. New Answer: Oracle Service Cloud Release Names Our product versioning terminology aligns with Oracle Cloud CX applications environment release update and maintenance schedules. Beginning in November 2017...
  2. Answer: Environment: Business Success Oracle Cloud Learning through LaunchPad Resolution: As part of our new Oracle SaaS Support Services, Oracle University is pleased to announce the availability of its...
  3. Answer: Oracle Service Cloud Accelerators are designed to demonstrate how an integration scenario could be built using the public integration and extension capabilities of the Oracle Service Cloud. They are...
  4. Updated Answer: Oracle Service Cloud Knowledge Advanced documentation includes detailed help for product configuration and customization, installation and update procedures, maintenance pack information, archived...
  5. Answer: It’s fall again here in Montana. Many of the aspens have taken on a golden tone and there is a fresh blanket of snow on the mountains. Everything in its place, but with a new look. Our site has also...
  6. Answer: Join Senior Technical Support Engineer, Maria Sandru, as she will provide us with an overview of Queued Reports and Scheduled Reports.  In this webinar recording , she will help us ...
  7. Answer: Environment: Workstation, Oracle Service Cloud all versions Resolution: The Workstation and Network Data Collector is a .bat utility that can be run on a workstation to collect pertinent...
  8. Answer: Environment: Oracle Policy Automation (OPA), latest release Resolution: Oracle Policy Automation (OPA) is designed to deliver consistent and auditable advice across channels and business...
  9. Answer: Parker Folkman, Senior Technical Support Engineer, provided a gentle introduction to BUI today for customers implementing it, considering implementing it or just interested in learning more about...
  10. Answer: The Oracle Policy Automation (OPA) documentation includes detailed help for product configuration and customization, release notes, and additional guides. Documentation versions Select your...
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