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Knowledge Base (103)

  1. Oracle Service Cloud Has a New Look

    Answer: It’s fall again here in Montana. Many of the aspens have taken on a golden tone and there is a fresh blanket of snow on the mountains. Everything in its place, but with a new look. Our site has also...

  2. Oracle Service Cloud Accelerators

    Updated Answer: Oracle Service Cloud Accelerators are designed to demonstrate how an integration scenario could be built using the public integration and extension capabilities of the Oracle Service Cloud. They are...

  3. Queued and Scheduled Reports

    Answer: Join Senior Technical Support Engineer, Maria Sandru, as she will provide us with an overview of Queued Reports and Scheduled Reports.  In this webinar recording , she will help us ...

  4. What is new in Oracle Policy Automation 19C

    Answer: Environment: Oracle Policy Automation (OPA), new features Resolution: Do you have a deployed project created in an earlier version? There are a few things you should check . The 19C release of Oracle...

  5. Oracle LaunchPad

    Answer: Environment: Business Success Oracle Cloud Learning through LaunchPad Resolution: As part of our new Oracle SaaS Support Services, Oracle University is pleased to announce the availability of its...

  6. 19C Oracle Policy Automation Cloud Service Documentation Overview

    Answer: Environment: Documentation for Oracle Policy Automation (OPA) Resolution: The 19C User Guide  provides comprehensive documentation for all areas of the current release. This web-based system...

  7. Oracle Policy Automation Cloud Service Overview

    Answer: Environment: Oracle Policy Automation (latest release) Resolution: Oracle Policy Automation is designed to deliver consistent and auditable advice across channels and business processes by...

  8. (Understanding) Chat Permissions

    Answer: Join Technical Support Engineer, Laura Rizea, as she provides us with an overview of each functionality related to chat that can be set for a profile.  In this webinar recording , she will...

  9. Workstation and Network Data Collector

    Answer: Environment: Workstation, Oracle Service Cloud all versions Resolution: The Workstation and Network Data Collector is a .bat utility that can be run on a workstation to collect pertinent...

  10. Getting Started with OSvC Agent Browser User Interface (BUI)

    Answer: Parker Folkman, Senior Technical Support Engineer, provided a gentle introduction to BUI today for customers implementing it, considering implementing it or just interested in learning more about...
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