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Knowledge Base (3283)

  1. Popular Answers about Sessions, Web Visits and Web Indexing

    Answer: Web visits / Visit Tracking / billable sessions Session usage information Sessions, visits and hits explained How to understand and investigate site activity Session information in incidents...

  2. Contacting Oracle B2C Service Technical Support Services

    Answer: Environment: Contacting Oracle B2C Service Technical Support Resolution: The  Oracle B2C Service Technical Support Services Guide  provides best practices for interacting with our Technical...

  3. Technical Documentation and Sample Code

    Answer: When considering the use of sample code found here or elsewhere within Oracle B2C Service properties, be aware that such code is not and will not be supported by the Oracle B2C Service Technical...

  4. Documentation for Oracle B2C Service Products

    Answer: Oracle B2C Service documentation includes detailed help for product configuration and customization, installation and update procedures, release resources, and additional guides. Supported...

  5. I cannot find Access Level as an option in the Data Import Wizard

    Answer: Environment: Data Import Wizard, Access Level, Answers Resolution: Access Level is not an option when using the Data Import Wizard. This is by design since Answers can have multiple Access Levels. If...

  6. Using a custom splash page for site maintenance and updates

    Answer: Environment: Customer Portal pages (CP), All versions Resolution: You do have an option to upload a custom splash page.   The general splash page provided by Oracle is used...

  7. Beware of linked reports when deleting a report

    Answer: Environment: All Oracle B2C Service product versions Resolution: When a user deletes a report using the Reports Explorer there are no proactive warnings to show report links exist to or from the...

  8. CPM/Process Designer Best Practices and Guidelines

    Answer: Environment: Process Designer, Custom Processes (CPM) All product versions Resolution: Click here to view product documentation on 'Best Practices: Testing Object Event Handler Scripts'. The...

  9. Terminate chat rule for email 'anonymous@anonymous.invalid​​​​​​​' is not working

    Answer: Environment: Chat Business rules Resolution: If a chat is launched without an email address, the product will automatically designate the chat as having an email address of...

  10. Chat transcript is not saved in the incident created from chat

    Updated Answer: Environment: Interaction workspace, Chat workspace, Chat transcript, Browser User Interface (BUI) Resolution: Depending on the chat workspace settings as explained in  Answer ID 6084...
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