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Knowledge Base (3018)

  1. Popular Answers about Sessions, Web Visits and Web Indexing

    Updated Answer: Web visits / Visit Tracking / billable sessions Session usage information Sessions, visits and hits explained How to understand and investigate site activity Session information in incidents...

  2. Contacting Oracle Service Cloud Technical Support Services

    Answer: Environment: Contacting Oracle Service Cloud Technical Support Resolution: The  Oracle Service Cloud Technical Support Services Guide provides best practices for interacting with our Technical...

  3. Support Hotline Phone Number List and Best Practice

    Answer: Environment: Contacting Oracle Service Cloud and Oracle Field Service Cloud Technical Support teams by telephone. Resolution: For our customer's convenience, Oracle Service Cloud provides regional...

  4. Documentation for Oracle Service Cloud Products

    Answer: Oracle Service Cloud documentation includes detailed help for product configuration and customization, installation and update procedures, maintenance pack information, archived versions for previous...

  5. Technical Documentation and Sample Code

    Answer: When considering the use of sample code found here or elsewhere within Oracle Service Cloud properties, be aware that such code is not and will not be supported by the Oracle Service Cloud Technical...

  6. Warnings like "UNSCANNABLE EXTRACTION FAILED" in subject of scheduled reports.

    Answer: Environment: All sites, Reports, Scheduled reports Issue: A scheduled report has a notification like "[WARNING: UNSCANNABLE EXTRACTION FAILED]" in subject when an email is received, but is not part...

  7. Oracle Service Cloud Tutorials

    Updated Answer: Oracle Service Cloud tutorial videos give new users an overview of product functions, features, and best practices. When you learn about all the things our products can do, you’ll have the tools...

  8. Oracle Service Cloud 20A Documentation Overview

    Answer: Oracle Service Cloud Release Names Our product versioning terminology aligns with Oracle Cloud CX applications environment release update and maintenance schedules. Beginning in November 2017...

  9. How to Access Configuration Assistant

    Answer: Environment: Oracle Cloud Portal / My Services / Configuration Assistant Resolution: To access the Configuration Assistant self-service tool, you will need the following information from your Welcome...

  10. Changes carried forward at update cutover

    Answer: Environment: Oracle Service Cloud Resolution: -If  enrolled in AUP : Custom files will be synced from the production site to the upgrade site approximately 8 hours prior to cutover through...
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