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  1. Updated Answer: Oracle Service Cloud documentation includes detailed help for product configuration and customization, installation and upgrade procedures, service pack information, archived versions for previous...
  2. Updated Answer: Oracle Service Cloud tutorials and videos give new users an overview of product functions, features, and best practices. When you learn about all the things our products can do, you’ll have the tools...
  3. New Answer: The following links direct you to all documentation specific to this release. Documentation for the Latest Release - February 2017 Documentation Library Online Help Agent Browser User Interface...
  4. Answer: The following links direct you to all documentation specific to this release. Documentation for the Latest Release - November 2016 Documentation Library Online Help Agent Browser User Interface...
  5. Updated Answer: Environment: Oracle Service Cloud (OSvC) All Supported versions Resolution: A number of Oracle Service Cloud customers are operating on unsupported releases, which rely on the obsolete TLS 1.0...
  6. Updated Answer: Environment: Oracle Field Service Cloud (OFSC) Resolution: The Oracle Field Service Cloud documentation includes detailed information on configuring and using product features. Oracle Field Service...
  7. Answer: Oracle Service Cloud Accelerators are designed to demonstrate how an integration scenario could be built using the public integration and extension capabilities of the Oracle Service Cloud. They are...
  8. Updated Answer: Environment: System Requirements, All support versions Resolution: Please refer to the documents below for details on any of the following topics: Hardware Configuration Workstation Operating Systems...
  9. Answer: The following links direct you to all documentation specific to this release. Documentation Review information about... May 2016 User Guide Comprehensive documentation for all areas of the May 2016...

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