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Knowledge Base (105)

  1. Getting Started with OSvC Agent Browser User Interface (BUI)

    Answer: Parker Folkman, Senior Technical Support Engineer, provided a gentle introduction to BUI today for customers implementing it, considering implementing it or just interested in learning more about...

  2. Documentation for Oracle Service Cloud Knowledge Advanced

    Updated Answer: Oracle Service Cloud Knowledge Advanced documentation includes detailed help for product configuration and customization, installation and update procedures, maintenance pack information, archived...

  3. What is new in Oracle Oracle Policy Automation 19D

    Answer: Environment: Oracle Policy Automation (OPA), new features Resolution: Do you have a deployed project created in an earlier version? There are a few things you should check . The 19D release of Oracle...

  4. Oracle Service Cloud Accelerators

    Answer: Oracle Service Cloud Accelerators are designed to demonstrate how an integration scenario could be built using the public integration and extension capabilities of the Oracle Service Cloud. They are...

  5. 19D Oracle Oracle Policy Automation Documentation Overview

    Answer: Environment: Documentation for Oracle Policy Automation (OPA) Resolution: The 19D User Guide  provides comprehensive documentation for all areas of the current release. This web-based system...

  6. Oracle LaunchPad

    Answer: Environment: Business Success Oracle Cloud Learning through LaunchPad Resolution: As part of our new Oracle SaaS Support Services, Oracle University is pleased to announce the availability of its...

  7. Workstation and Network Data Collector

    Answer: Environment: Workstation, Oracle Service Cloud all versions Resolution: The Workstation and Network Data Collector is a .bat utility that can be run on a workstation to collect pertinent...

  8. Chat Widgets and You

    Answer: Zak Bryson, Bug Diagnostic Engineer on the OSvC Technical Support team, demystified chat widgets during a recent webinar by demonstrating the functionality of both Customer Portal and syndicated...

  9. Best Practices for Implementing Single Sign On (SSO)

    Answer: Shane Parsons recently took the stage of the OSvC "Ask the Experts" webinar series to share his expertise on SSO Implementation. During his thirty-minute presentation, he advised...

  10. Documentation for Oracle Policy Automation

    Answer: The Oracle Policy Automation documentation includes detailed help for product configuration and customization, release notes, and additional guides. Documentation versions Select your product...
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