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Published Answers

  • Popular Answers about Sessions, Web Visits and Web Indexing

    Web visits / Visit Tracking / billable sessions Session usage information Sessions, visits and hits explained How to understand and investigate site activity Session information in incidents...

  • Contacting Oracle B2C Service Technical Support Services

    Environment:Contacting Oracle B2C Service Technical SupportResolution:The Oracle B2C Service Technical Support Services Guide provides best practices for interacting with our Technical...

  • Oracle B2C Service and Oracle Knowledge Advanced Release Resources

    Oracle B2C Service 25B version is now available!Oracle B2C Service 25B release brings quite a few exciting updates across all the key personas—Customers, Agents, Administrators, and Developers. The...

  • CPM/Process Designer Best Practices and Guidelines

    Environment:Process Designer, Custom Processes (CPM)All product versionsResolution:Click here to view product documentation on 'Best Practices: Testing Object Event Handler Scripts'. The following...

  • Automatically suggesting solutions for Ask a Question requests

    Environment: SmartAssistant Suggested Solutions, Business Rules, Ask a Question Resolution: Before the incident is created, we would like the application to display relevant answers for the submitter...

  • Technical Documentation and Sample Code

    When considering the use of sample code found here or elsewhere within Oracle B2C Service properties, be aware that such code is not and will not be supported by the Oracle B2C Service Technical...

  • Documentation for Oracle B2C Service Products

    Oracle B2C Service documentation includes detailed help for product configuration and customization, installation and update procedures, release resources, and additional guides.Supported...

  • B2C Service Data Lifecycle Policies

    Do you yearn to learn more about Data Lifecycle Policies?Check out our recent webinar on B2C Service Data Lifecycle Policies, presented by Principal Technical Support Engineer Alex Blanatui. The...

  • Lights, camera, action, Pro Tips!

    Pass the popcorn, it’s summer blockbuster season. What are you lining up to see this cinematic summer? F1? Kantara: Chapter 1? Something else that ends in 1?The B2C Service Support team loves...

  • Workspace Rules Tips and Tricks

    If you've ever wished to navigate Workspace Rules with a bit more clarity, Principal Technical Support Engineer Andrei Soimareanu has you covered! In case you couldn't attend the live event, a...

Documentation (3300)

  1. Popular Answers about Sessions, Web Visits and Web Indexing

    Web visits / Visit Tracking / billable sessions Session usage information Sessions, visits and hits explained How to understand and investigate site activity Session information in incidents...

  2. Contacting Oracle B2C Service Technical Support Services

    Environment: Contacting Oracle B2C Service Technical Support Resolution: The  Oracle B2C Service Technical Support Services Guide  provides best practices for interacting with our Technical...

  3. Oracle B2C Service and Oracle Knowledge Advanced Release Resources

    Oracle B2C Service 25B version is now available! Oracle B2C Service 25B release brings quite a few exciting updates across all the key personas—Customers, Agents, Administrators, and Developers. The...

  4. CPM/Process Designer Best Practices and Guidelines

    Environment: Process Designer, Custom Processes (CPM) All product versions Resolution: Click here to view product documentation on 'Best Practices: Testing Object Event Handler Scripts'. The...

  5. Automatically suggesting solutions for Ask a Question requests

    Environment: SmartAssistant Suggested Solutions, Business Rules, Ask a Question Resolution: Before the incident is created, we would like the application to display relevant answers for the submitter...

  6. Technical Documentation and Sample Code

    When considering the use of sample code found here or elsewhere within Oracle B2C Service properties, be aware that such code is not and will not be supported by the Oracle B2C Service Technical...

  7. Documentation for Oracle B2C Service Products

    Updated Oracle B2C Service documentation includes detailed help for product configuration and customization, installation and update procedures, release resources, and additional guides. Supported...

  8. B2C Service Data Lifecycle Policies

    Updated Do you yearn to learn more about Data Lifecycle Policies? Check out our recent webinar on B2C Service Data Lifecycle Policies , presented by Principal Technical Support Engineer Alex Blanatui. The...

  9. Lights, camera, action, Pro Tips!

    Updated Pass the popcorn, it’s summer blockbuster season. What are you lining up to see this cinematic summer? F1?   Kantara: Chapter 1? Something else that ends in 1? The B2C Service Support team loves...

  10. Workspace Rules Tips and Tricks

    Updated If you've ever wished to navigate Workspace Rules with a bit more clarity, Principal Technical Support Engineer Andrei Soimareanu has you covered!  In case you couldn't attend the live event, a...
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