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Knowledge Base (3115)

  1. Popular Answers about Sessions, Web Visits and Web Indexing

    Answer: Web visits / Visit Tracking / billable sessions Session usage information Sessions, visits and hits explained How to understand and investigate site activity Session information in incidents...

  2. Contacting Oracle B2C Service Technical Support Services

    Answer: Environment: Contacting Oracle B2C Service Technical Support Resolution: The  Oracle B2C Service Technical Support Services Guide provides best practices for interacting with our Technical...

  3. Support Hotline Phone Number List and Best Practice

    Answer: Environment: Contacting Oracle B2C Service and Oracle Field Service Technical Support teams by telephone. Resolution: For our customer's convenience, Oracle B2C Service provides regional Support...

  4. Documentation for Oracle B2C Service Products

    Answer: Oracle B2C Service documentation includes detailed help for product configuration and customization, installation and update procedures, maintenance pack information, archived versions for previous...

  5. Technical Documentation and Sample Code

    Answer: When considering the use of sample code found here or elsewhere within Oracle B2C Service properties, be aware that such code is not and will not be supported by the Oracle B2C Service Technical...

  6. How to Access Configuration Assistant

    Answer: Environment: Oracle Cloud Portal / My Services / Configuration Assistant Resolution: To access the Configuration Assistant self-service tool, you will need the following information from your Welcome...

  7. Oracle B2C Service Tutorials

    Answer: Oracle B2C Service tutorial videos give new users an overview of product functions, features, and best practices. When you learn about all the things our products can do, you’ll have the tools...

  8. What you need to know about migrating to the Oracle Cloud Infrastructure (OCI)

    Updated Answer: Environment:  Environmental, Migration of all Oracle B2C Service sites, Intelligent Advisor sites and Knowledge Advanced service Resolution: Below are the answers to some...

  9. Changes carried forward at production cutover

    Answer: Environment: Oracle B2C Service (formerly known as Oracle Service Cloud) Resolution: -If  enrolled in AUP : Custom files will be synced from the production site to the upgrade site approximately...

  10. Best practices for testing your upgrade site during user acceptance testing (UAT)

    Answer: Environment: Oracle B2C Service Resolution: This answer summarizes the best practices recommended by Oracle for user acceptance testing (UAT) during an update.  Auto Update Program (AUP)...
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