Knowledge Base Results
New Answers This Week (0)
Other Suggested Searches
Did you mean:
No results found.
Suggestions:
Suggestions:
- Make sure all words are spelled correctly
- Use different words that mean the same thing
Results 1 - 10 of 119
- Answer: Important Changes to Release Names We have changed our product versioning terminology to align with changes to Oracle Cloud CX applications environment release update and maintenance schedules...
- Answer: Environment: Oracle Field Service Cloud (OFSC) Resolution: Oracle Field Service Cloud documentation includes information about releases, product configuration, service updates, and archived...
- Answer: Oracle Service Cloud Accelerators are designed to demonstrate how an integration scenario could be built using the public integration and extension capabilities of the Oracle Service Cloud. They are...
- Updated Answer: Oracle Service Cloud Knowledge Advanced documentation includes detailed help for product configuration and customization, installation and update procedures, maintenance pack information, archived...
- Answer: Environment: Workstation, Oracle Service Cloud all versions Resolution: The Workstation and Network Data Collector is a .bat utility that can be run on a workstation to collect pertinent...
- Answer: Environment: Oracle Service Cloud (OSvC) All Supported versions Resolution: Support for TLS protocol version 1.0 was disabled in the Oracle Service Cloud production environments on the following...
- Answer: The following links direct you to all documentation specific to this product. Browser User Interface Documentation Administering Agent Browser User Interface Using Agent Browser User Interface...
- Answer: Environment: cx.rightnow.com Resolution: If you are a Contact Manager for your own organization, you can add and edit permissions for partners who work with you. Giving your partners permissions...
- Answer: Shane Parsons recently took the stage of the OSvC "Ask the Experts" webinar series to share his expertise on SSO Implementation. During his thirty-minute presentation, he advised...
- Answer: Environment All versions, Contact Management Issue In my organization, all of the Primary Support Contact(s) have either left the organization or are not currently available and I need...
Your Top Community Results
-
What fields are returned with a customer techmail response beyond the 7-day limit
I am trying to write business rules that will route techmail responses from customers that are over the 7-day response limitation and I need to know what Service Cloud is receiving in that new...
Author: Bill Utter
-
How to get and set value of chat request form filed using hooks
In chat_launch.php page ,I add a custom field named mobile_phone_number of contact to the form,I want to check if exist contact with the mobile number before submit the chat request form. So I used...
Author: wang jin
-
Document for custom scripts in report
Hello Guys , Please share any document or sample code which explain how to use custom PHP script inside the report in agent desktop. 18A
Author: Mukesh Kalal
-
Are Contacts and Organizations required for using the service module?
Hi, Our business wants to make the contact and Organization as NOT required to log the incidents in RightNow AGent Console client. I want to make sure that by not entering the Contact and...
Author: Praveen Woody
-
What's Waiting in Oracle Service Cloud 18B Release for You
Oracle Service Cloud 18B release is now live and waiting for you! You'll find new functionalities and enhancements that empower our customers to streamline and simplify the service experience...
Author: Daniel Foppen
