Knowledge Base (99)
- New Answer: Oracle Service Cloud Release Names Our product versioning terminology aligns with Oracle Cloud CX applications environment release update and maintenance schedules. Beginning in November 2017...
- Answer: Environment: Oracle Field Service Cloud (OFSC) Resolution: Oracle Field Service Cloud documentation includes information about releases, product configuration, service updates, and...
- Answer: Oracle Service Cloud Accelerators are designed to demonstrate how an integration scenario could be built using the public integration and extension capabilities of the Oracle Service Cloud. They are...
- Answer: Oracle Service Cloud Knowledge Advanced documentation includes detailed help for product configuration and customization, installation and update procedures, maintenance pack information, archived...
- Answer: The following links direct you to all documentation specific to this product. Browser User Interface Documentation Administering Agent Browser User Interface Using Agent Browser User Interface...
- Answer: Environment: Workstation, Oracle Service Cloud all versions Resolution: The Workstation and Network Data Collector is a .bat utility that can be run on a workstation to collect pertinent...
- New Answer: Principal Technical Support Engineer Andrei Soimareanu explored Oracle Service Cloud workspace rules in today's webinar. If you missed the webinar and are interested in knowing the purpose of...
- New Answer: Environment: Documentation for Oracle Policy Automation (OPA) Resolution: The 19B User Guide provides comprehensive documentation for all areas of the current release. This web-based system...
- New Answer: Environment: Oracle Policy Automation (OPA), new features Resolution: Do you have a deployed project created in an earlier version? There are a few things you should check . The 19B release of Oracle...
- Answer: Senior Technical Support Director, Marie Lockhart, and Product Support Manager, Shane Parsons, joined forces to illuminate session count management in Oracle Service Cloud and answer questions...
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