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  1. Updated Answer: Important Changes to Release Names We have changed our product versioning terminology to align with changes to Oracle Cloud CX applications environment release update and maintenance schedules...
  2. Updated Answer: Environment:  Oracle Field Service Cloud (OFSC) Resolution: Oracle Field Service Cloud documentation includes information about releases, product configuration, service updates, and archived...
  3. Answer: Oracle Service Cloud Accelerators are designed to demonstrate how an integration scenario could be built using the public integration and extension capabilities of the Oracle Service Cloud. They are...
  4. Updated Answer: Oracle Service Cloud Knowledge Advanced documentation includes detailed help for product configuration and customization, installation and update procedures, maintenance pack information, archived...
  5. Answer: Environment: Workstation, Oracle Service Cloud all versions Resolution: The Workstation and Network Data Collector is a .bat utility that can be run on a workstation to collect pertinent...
  6. Answer: The following links direct you to all documentation specific to this product. Browser User Interface Documentation Administering Agent Browser User Interface Using Agent Browser User Interface...
  7. New Answer: In the most recent OSvC Technical Support webinar, Chris Hunter explored database connection errors with the intention of helping customers understand why site-wide issues arise...
  8. Answer: Environment: Oracle Service Cloud (OSvC) All Supported versions Resolution: Support for TLS protocol version 1.0 was disabled in the Oracle Service Cloud production environments on the following...
  9. Answer: Shane Parsons recently took the stage of the OSvC "Ask the Experts" webinar series to share his expertise on SSO Implementation. During his thirty-minute presentation, he advised...
  10. Answer: Environment: Pass-through authentication (PTA) Oracle Service Cloud Resolution: Pass-through authentication (PTA) lets you integrate the Oracle RightNow Customer Portal Cloud Service (Customer...

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