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  1. Answer: Environment: Contacting Oracle B2C Service and Oracle Field Service Technical Support Resolution: The  Oracle B2C Service Technical Support Services Guide provides best practices for interacting...
  2. Answer: Web visits / Visit Tracking / billable sessions Session usage information Sessions, visits and hits explained How to understand and investigate site activity Session information in incidents...
  3. Answer: When considering the use of sample code found here or elsewhere within Oracle B2C Service properties, be aware that such code is not and will not be supported by the Oracle B2C Service Technical...
  4. Answer: Oracle B2C Service documentation includes detailed help for product configuration and customization, installation and update procedures, maintenance pack information, archived versions for previous...
  5. Answer: Environment: Oracle Field Service (OFS) Issue: I am using a new Application to get my Daily Extract files but the request is failing with 403 Forbidden error. {     "type"...
  6. Answer: Environment: Contact Management Oracle B2C Service Support Site > Site Tools Resolution: Contact Management allows an organization to manage its contacts, including the ability to add new...
  7. Answer: Environment:  Oracle Field Service (OFS)  Resolution: Oracle Field Service documentation includes information about releases, product configuration, service updates, and archived versions...
  8. Answer: Oracle B2C Service tutorial videos give new users an overview of product functions, features, and best practices. When you learn about all the things our products can do, you’ll have the tools...
  9. Answer: The following links direct you to all documentation specific to this product. Co-browse System Requirements Documentation System Requirements for Oracle Co-browse   Standalone Co-browse...
  10. Updated Answer: The following links direct you to all documentation specific to this release of Oracle B2C Service. Documentation for the Latest Release - Oracle B2C Service 22B Documentation Library Online Help...
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