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Results 1 - 10 of 117
- Answer: When considering the use of sample code found here or elsewhere within Oracle Service Cloud properties, be aware that such code is not and will not be supported by the Oracle Service Cloud Technical...
- Answer: Environment: Oracle Field Service Cloud (OFSC) Resolution: Oracle Field Service Cloud documentation includes information about releases, product configuration, service updates, and archived versions...
- Answer: Oracle Service Cloud Accelerators are designed to demonstrate how an integration scenario could be built using the public integration and extension capabilities of the Oracle Service Cloud. They are...
- Updated Answer: Oracle Service Cloud Knowledge Advanced documentation includes detailed help for product configuration and customization, installation and upgrade procedures, maintenance pack information, archived...
- Answer: Environment: Workstation, Oracle Service Cloud all versions Resolution: The Workstation and Network Data Collector is a .bat utility that can be run on a workstation to collect pertinent...
- New Answer: Environment: cx.rightnow.com Resolution: If you are a Contact Manager for your own organization, you can add and edit permissions for partners who work with you. Giving your partners permissions...
- Answer: The following links direct you to all documentation specific to this product. Browser User Interface Documentation Administering Agent Browser User Interface Using Agent Browser User Interface...
- Answer: Environment: Pass-through authentication (PTA) Oracle Service Cloud Resolution: Pass-through authentication (PTA) lets you integrate the Oracle RightNow Customer Portal Cloud Service (Customer...
- Answer: Environment: Oracle Service Cloud (OSvC) All Supported versions Resolution: Support for TLS protocol version 1.0 was disabled in the Oracle Service Cloud production environments on the following...
- New Answer: Environment: cx.rightnow.com Resolution: If you are a partner, you can request permissions from your client/customers for yourself and others in your organization. Partners permissions allow...
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Can the country on Organization be defaulted to United States
Can the country on Organization record be defaulted to United States? That is the only country available in interface. I tried using workspace rules, business rules and workflow but none support....
Author: Praveen Woody
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Archive old answers
I need an 'Archive' option within agent desktop which we can use for answers that are no longer being used. For example No one should be able to see answers within the...
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Outlook Integration for Mac OS
Hi All, We have a requirement to integrate Oracle service cloud and Mac version of outlook. Could you guys please suggest what are the available options we have. Thanks, Lage...
Author: Lage Anthony
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Abuse Detection library usage (AbuseDetection::check();)
RightNow\Libraries\AbuseDetection::check(); How can we properly use this library to generate captcha? Are there any samples code? We encountered the following on the page where the above...
Author: santhosh xavier
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Report for workspaces assigned to which profiles
Is there a report that will provide me with a list of profiles with the workspaces assigned? Thanks!
Author: JLFolkman
