Skip Navigation
Expand
Collapse
Submit a Service Request
Contact Information for Technical Support

My Service Notifications
  • Advanced SearchOpens new dialog
    Enter plus (+) or minus (-) signs in search terms to make a word required or excluded
    Search Tips
    Filter by product
    Filter by category

Knowledge Base (3264)

  1. Popular Answers about Sessions, Web Visits and Web Indexing

    Answer: Web visits / Visit Tracking / billable sessions Session usage information Sessions, visits and hits explained How to understand and investigate site activity Session information in incidents...

  2. Contacting Oracle B2C Service Technical Support Services

    Answer: Environment: Contacting Oracle B2C Service Technical Support Resolution: The  Oracle B2C Service Technical Support Services Guide  provides best practices for interacting with our Technical...

  3. Technical Documentation and Sample Code

    Answer: When considering the use of sample code found here or elsewhere within Oracle B2C Service properties, be aware that such code is not and will not be supported by the Oracle B2C Service Technical...

  4. Documentation for Oracle B2C Service Products

    Answer: Oracle B2C Service documentation includes detailed help for product configuration and customization, installation and update procedures, release resources, and additional guides. Supported...

  5. How to Access Configuration Assistant

    Updated Answer: Environment: Oracle Cloud Console / Configuration Assistant Non-IDCS environment customers. If you have been migrated to IDCS, please see  Answer ID 12490: Accessing My Services and...

  6. Beware of linked reports when deleting a report

    Answer: Environment: All Oracle B2C Service product versions Resolution: When a user deletes a report using the Reports Explorer there are no proactive warnings to show report links exist to or from the...

  7. Oracle B2C Service Deprecations

    Answer: Environment Deprecation Announcements and End of Life (EOL) scheduling for Oracle B2C Service features/modules Resolution: Important update , CCOM v1.2 and v1.3 are no longer deprecated...

  8. Reports only display ID column

    Answer: Environment: All versions, Analytics Resolution: This is by design for some reports. You can check how many columns a report has by looking at the Columns section in the definition of the report...

  9. How to understand and investigate site activity

    Answer: Environment: Oracle B2C Service, Product listing Customer Portal, Clickstreams, Customer Session Information Resolution: Site activity can be viewed from the Oracle B2C Service Support portal after...

  10. Chat transcript is not saved in the incident created from chat

    Answer: Environment: Interaction workspace, Chat workspace, Chat transcript, Browser User Interface (BUI) Resolution: Depending on the chat workspace settings as explained in Answer ID 6084: Explains...
More Knowledge Base Results