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Knowledge Base (3057)

  1. Answer: Web visits / Visit Tracking / billable sessions Session usage information Sessions, visits and hits explained How to understand and investigate site activity Session information in incidents...
  2. Updated Answer: Environment: Contacting Oracle Service Cloud Technical Support Resolution: The  Oracle Service Cloud Technical Support Services Guide provides best practices for interacting with our Technical...
  3. Answer: Environment: Contacting Oracle Service Cloud and Oracle Field Service Technical Support teams by telephone. Resolution: For our customer's convenience, Oracle Service Cloud provides regional Support...
  4. Updated Answer: When considering the use of sample code found here or elsewhere within Oracle Service Cloud properties, be aware that such code is not and will not be supported by the Oracle Service Cloud Technical...
  5. Updated Answer: Oracle Service Cloud documentation includes detailed help for product configuration and customization, installation and update procedures, maintenance pack information, archived versions for previous...
  6. Updated Answer: Oracle Service Cloud tutorial videos give new users an overview of product functions, features, and best practices. When you learn about all the things our products can do, you’ll have the tools...
  7. Answer: Environment: Product Documentation, Infrastructure and Browser Requirements, Supported Configurations, Supported Customer Platforms All supported versions Resolution: Requirements differ depending on...
  8. Updated Answer: Environment : Migration is available for Oracle Field Service instances running on Service Update 11 for 20A or higher: Preview Test Production Remaining Test Resolution : Oracle has a longstanding...
  9. Answer: Environment:  Oracle Field Service (OFS)  Resolution: Oracle Field Service documentation includes information about releases, product configuration, service updates, and archived versions...
  10. New Answer: Oracle Service Cloud Release Names Our product versioning terminology aligns with Oracle Cloud CX applications environment release update and maintenance schedules. Beginning in November 2017...
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