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Knowledge Base (100)

  1. (Understanding) Chat Permissions

    New Answer: Join Technical Support Engineer, Laura Rizea, as she provides us with an overview of each functionality related to chat that can be set for a profile.  In this webinar recording , she will...

  2. Documentation for Oracle Service Cloud Knowledge Advanced

    Updated Answer: Oracle Service Cloud Knowledge Advanced documentation includes detailed help for product configuration and customization, installation and update procedures, maintenance pack information, archived...

  3. Oracle Service Cloud Accelerators

    Answer: Oracle Service Cloud Accelerators are designed to demonstrate how an integration scenario could be built using the public integration and extension capabilities of the Oracle Service Cloud. They are...

  4. Workstation and Network Data Collector

    Answer: Environment: Workstation, Oracle Service Cloud all versions Resolution: The Workstation and Network Data Collector is a .bat utility that can be run on a workstation to collect pertinent...

  5. OSvC & Popcorn: Hackers

    New Answer: I've always been a big fan of movies. Not really for the plain entertainment they are supposed to provide, the dopamine-triggering scenes, eye-catching CGI or carefully constructed characters. Don't...

  6. Handling Incident Thread Issues in Oracle Service Cloud

    Answer: Join Senior Technical Support Engineer, Mihai Toma, as he provides an overview of the recently introduced features such as Incident Thread Correction and Large Thread Support. In this webinar...

  7. Getting Started with OSvC Agent Browser User Interface (BUI)

    Answer: Parker Folkman, Senior Technical Support Engineer, provided a gentle introduction to BUI today for customers implementing it, considering implementing it or just interested in learning more about...

  8. Using Fiddler and Wireshark to Troubleshoot the OSvC Environment

    Answer: Technical Support Engineer, Cameron King, discusses how to troubleshoot connections and network calls to Oracle Service Cloud by using Fiddler and Wireshark. Watch this webinar recording for...

  9. Creating Useful Reports in Oracle Service Cloud

    Answer: Senior Business Analyst Mallory Weber discussed the more complex aspects of OSvC reporting in today's webinar. The webinar recording and slide deck  are available for review if you missed it...

  10. Best Practices for Implementing Single Sign On (SSO)

    Answer: Shane Parsons recently took the stage of the OSvC "Ask the Experts" webinar series to share his expertise on SSO Implementation. During his thirty-minute presentation, he advised...
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