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Knowledge Base (3273)

  1. Popular Answers about Sessions, Web Visits and Web Indexing

    Answer: Web visits / Visit Tracking / billable sessions Session usage information Sessions, visits and hits explained How to understand and investigate site activity Session information in incidents...

  2. Contacting Oracle B2C Service Technical Support Services

    Answer: Environment: Contacting Oracle B2C Service Technical Support Resolution: The  Oracle B2C Service Technical Support Services Guide  provides best practices for interacting with our Technical...

  3. Technical Documentation and Sample Code

    Answer: When considering the use of sample code found here or elsewhere within Oracle B2C Service properties, be aware that such code is not and will not be supported by the Oracle B2C Service Technical...

  4. Documentation for Oracle B2C Service Products

    Answer: Oracle B2C Service documentation includes detailed help for product configuration and customization, installation and update procedures, release resources, and additional guides. Supported...

  5. Updating a custom field with Connect for PHP

    Answer: Environment: Version February 2017 and newer, Connect Common object Model (CCOM) version 1.3 and newer Resolution: Custom fields are set when the save() method is called on any primary object. Please...

  6. Connect for PHP Best Practices and Gotchas

    Answer: Environment: Oracle B2C Service, Product listing Connect for PHP (CPHP) API Resolution: Use latest framework version Using the latest CPHP framework version is recommended for all new customizations...

  7. Oracle B2C Service and Oracle Knowledge Advanced Release Resources

    Answer: Oracle B2C Service 25B version is now available! Oracle B2C Service 25B release brings quite a few exciting updates across all the key personas—Customers, Agents, Administrators, and Developers. The...

  8. Beware of linked reports when deleting a report

    Answer: Environment: All Oracle B2C Service product versions Resolution: When a user deletes a report using the Reports Explorer there are no proactive warnings to show report links exist to or from the...

  9. Browser UI Incident Workspace

    Answer: Browser UI Service and Dynamic Agent Desktop A link is provided for each section where additional information is available. Object Types •  Answers •  Assets •  Contacts • ...

  10. Oracle B2C Service Deprecations

    Updated Answer: Environment Deprecation Announcements and End of Life (EOL) scheduling for Oracle B2C Service features/modules Resolution: Important update , CCOM v1.2 and v1.3 are no longer deprecated...
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