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  1. Answer: Important Changes to Release Names We have changed our product versioning terminology to align with changes to Oracle Cloud CX applications environment release update and maintenance schedules...
  2. Answer: Environment:  Oracle Field Service Cloud (OFSC) Resolution: Oracle Field Service Cloud documentation includes information about releases, product configuration, service updates, and archived...
  3. Answer: Oracle Service Cloud Accelerators are designed to demonstrate how an integration scenario could be built using the public integration and extension capabilities of the Oracle Service Cloud. They are...
  4. Updated Answer: Oracle Service Cloud Knowledge Advanced documentation includes detailed help for product configuration and customization, installation and update procedures, maintenance pack information, archived...
  5. Answer: Environment: Workstation, Oracle Service Cloud all versions Resolution: The Workstation and Network Data Collector is a .bat utility that can be run on a workstation to collect pertinent...
  6. Answer: Environment: Oracle Service Cloud (OSvC) All Supported versions Resolution: Support for TLS protocol version 1.0 was disabled in the Oracle Service Cloud production environments on the following...
  7. Answer: The following links direct you to all documentation specific to this product. Browser User Interface Documentation Administering Agent Browser User Interface Using Agent Browser User Interface...
  8. Answer: Environment: cx.rightnow.com Resolution: If you are a Contact Manager for your own organization, you can add and edit permissions for partners who work with you. Giving your partners permissions...
  9. Answer: Shane Parsons recently took the stage of the OSvC "Ask the Experts" webinar series to share his expertise on SSO Implementation. During his thirty-minute presentation, he advised...
  10. Answer: Environment All versions, Contact Management Issue In my organization, all of the Primary Support Contact(s) have either left the organization or are not currently available and I need...

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