Knowledge Base (99)

  1. New Answer: Oracle Service Cloud Release Names Our product versioning terminology aligns with Oracle Cloud CX applications environment release update and maintenance schedules. Beginning in November 2017...
  2. Answer: Environment:  Oracle Field Service Cloud (OFSC)  Resolution: Oracle Field Service Cloud documentation includes information about releases, product configuration, service updates, and...
  3. Answer: Oracle Service Cloud Accelerators are designed to demonstrate how an integration scenario could be built using the public integration and extension capabilities of the Oracle Service Cloud. They are...
  4. Answer: Oracle Service Cloud Knowledge Advanced documentation includes detailed help for product configuration and customization, installation and update procedures, maintenance pack information, archived...
  5. Answer: The following links direct you to all documentation specific to this product. Browser User Interface Documentation Administering Agent Browser User Interface Using Agent Browser User Interface...
  6. Answer: Environment: Workstation, Oracle Service Cloud all versions Resolution: The Workstation and Network Data Collector is a .bat utility that can be run on a workstation to collect pertinent...
  7. New Answer: Principal Technical Support Engineer Andrei Soimareanu explored Oracle Service Cloud workspace rules in today's webinar. If you missed the webinar and are interested in knowing the purpose of...
  8. New Answer: Environment: Documentation for Oracle Policy Automation (OPA) Resolution: The 19B User Guide  provides comprehensive documentation for all areas of the current release. This web-based system...
  9. New Answer: Environment: Oracle Policy Automation (OPA), new features Resolution: Do you have a deployed project created in an earlier version? There are a few things you should check . The 19B release of Oracle...
  10. Answer: Senior Technical Support Director, Marie Lockhart, and Product Support Manager, Shane Parsons, joined forces to illuminate session count management in Oracle Service Cloud and answer questions...
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