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Web visits / Visit Tracking / billable sessions Session usage information Sessions, visits and hits explained How to understand and investigate site activity Session information in incidents...

Environment:Contacting Oracle B2C Service Technical SupportResolution:The Oracle B2C Service Technical Support Services Guide provides best practices for interacting with our Technical...

Oracle B2C Service 25C version is now available!Oracle B2C Service 25C release brings a range of exciting updates across all key personas—Customers, Agents, Administrators, and Developers.Our team...

Pass the popcorn, it’s summer blockbuster season. What are you lining up to see this cinematic summer? F1? Kantara: Chapter 1? Something else that ends in 1?The B2C Service Support team loves...

If you've ever wished to navigate Workspace Rules with a bit more clarity, Principal Technical Support Engineer Andrei Soimareanu has you covered! In case you couldn't attend the live event, a...

Do you yearn to learn more about Data Lifecycle Policies?Check out our recent webinar on B2C Service Data Lifecycle Policies, presented by Principal Technical Support Engineer Alex Blanatui. The...

If you missed our recent webinar on Troubleshooting Lost Incoming Email in B2C Service, a recording is now available - CLICK HERE to access the recording.During this session, Principal Technical...

We're excited to introduce the latest enhancements to Fern, our Oracle Digital Assistant available on the B2C Service Support Portal (cx.rightnow.com). Expanded Support: Introducing Live Agent...

When considering the use of sample code found here or elsewhere within Oracle B2C Service properties, be aware that such code is not and will not be supported by the Oracle B2C Service Technical...

Oracle B2C Service documentation includes detailed help for product configuration and customization, installation and update procedures, release resources, and additional guides.Supported...