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Knowledge Base (97)

  1. Documentation for Oracle Field Service Cloud

    Answer: Environment:  Oracle Field Service Cloud (OFSC)  Resolution: Oracle Field Service Cloud documentation includes information about releases, product configuration, service updates, and...

  2. Oracle Service Cloud Accelerators

    Answer: Oracle Service Cloud Accelerators are designed to demonstrate how an integration scenario could be built using the public integration and extension capabilities of the Oracle Service Cloud. They are...

  3. Documentation for Oracle Service Cloud Knowledge Advanced

    Answer: Oracle Service Cloud Knowledge Advanced documentation includes detailed help for product configuration and customization, installation and update procedures, maintenance pack information, archived...

  4. What is new in Oracle Policy Automation 19A

    Answer: Environment: Oracle Policy Automation (OPA), new features Resolution: Do you have a deployed project created in an earlier version? There are a few things you should check . The 19A release of...

  5. Creating Useful Reports in Oracle Service Cloud

    New Answer: Senior Business Analyst Mallory Weber discussed the more complex aspects of OSvC reporting in today's webinar. The webinar recording and slide deck  are available for review if you missed it...

  6. Business Success

    Answer: Environment: Business Success Resource Information Resolution: Go to the  Oracle Service Cloud Business Success Resources for answers to your business-related (non-technical) questions.  If...

  7. 19A Oracle Policy Automation Cloud Service Documentation Overview

    Answer: Environment: Documentation for Oracle Policy Automation (OPA) Resolution: The 19A User Guide  provides comprehensive documentation for all areas of the current release. This web-based system...

  8. Browser User Interface Documentation

    Answer: The following links direct you to all documentation specific to this product. Browser User Interface Documentation Administering Agent Browser User Interface Using Agent Browser User Interface...

  9. Workstation and Network Data Collector

    Answer: Environment: Workstation, Oracle Service Cloud all versions Resolution: The Workstation and Network Data Collector is a .bat utility that can be run on a workstation to collect pertinent...

  10. Best Practices for Implementing Single Sign On (SSO)

    Answer: Shane Parsons recently took the stage of the OSvC "Ask the Experts" webinar series to share his expertise on SSO Implementation. During his thirty-minute presentation, he advised...
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