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  1. Answer: Environment: Contacting Oracle B2C Service Technical Support Resolution: The  Oracle B2C Service Technical Support Services Guide provides best practices for interacting with our Technical...
  2. Answer: Web visits / Visit Tracking / billable sessions Session usage information Sessions, visits and hits explained How to understand and investigate site activity Session information in incidents...
  3. Answer: Environment: Contacting Oracle B2C Service and Oracle Field Service Technical Support teams by telephone. Resolution: For our customer's convenience, Oracle B2C Service provides regional Support...
  4. Answer: When considering the use of sample code found here or elsewhere within Oracle B2C Service properties, be aware that such code is not and will not be supported by the Oracle B2C Service Technical...
  5. Answer: Oracle B2C Service documentation includes detailed help for product configuration and customization, installation and update procedures, maintenance pack information, archived versions for previous...
  6. Answer: Oracle B2C Service tutorial videos give new users an overview of product functions, features, and best practices. When you learn about all the things our products can do, you’ll have the tools...
  7. Updated Answer: Environment : Migration is available for Oracle Field Service instances running on Service Update 11 for 20A or higher: Preview Test Production Remaining Test Resolution : Oracle has a longstanding...
  8. Answer: Oracle B2C Service Release Names Our product versioning terminology aligns with Oracle Cloud CX applications environment release update and maintenance schedules. Beginning in November 2017, release...
  9. Updated Answer: Environment:  Oracle Field Service (OFS)  Resolution: Oracle Field Service documentation includes information about releases, product configuration, service updates, and archived versions...
  10. Answer: Environment: Oracle Cloud Portal / My Services / Configuration Assistant Resolution: To access the Configuration Assistant self-service tool, you will need the following information from your Welcome...
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