Additional CX knowledgebase content is available after Login

Knowledge Base (103)

  1. Oracle Service Cloud Has a New Look

    Answer: It’s fall again here in Montana. Many of the aspens have taken on a golden tone and there is a fresh blanket of snow on the mountains. Everything in its place, but with a new look. Our site has also...

  2. Oracle Service Cloud Accelerators

    Answer: Oracle Service Cloud Accelerators are designed to demonstrate how an integration scenario could be built using the public integration and extension capabilities of the Oracle Service Cloud. They are...

  3. What is new in Oracle Policy Automation 19C

    Answer: Environment: Oracle Policy Automation (OPA), new features Resolution: Do you have a deployed project created in an earlier version? There are a few things you should check . The 19C release of Oracle...

  4. Documentation for Oracle Service Cloud Knowledge Advanced

    Answer: Oracle Service Cloud Knowledge Advanced documentation includes detailed help for product configuration and customization, installation and update procedures, maintenance pack information, archived...

  5. Queued and Scheduled Reports

    Answer: Join Senior Technical Support Engineer, Maria Sandru, as she will provide us with an overview of Queued Reports and Scheduled Reports.  In this webinar recording , she will help us ...

  6. 19C Oracle Policy Automation Cloud Service Documentation Overview

    Answer: Environment: Documentation for Oracle Policy Automation (OPA) Resolution: The 19C User Guide  provides comprehensive documentation for all areas of the current release. This web-based system...

  7. Getting Started with OSvC Agent Browser User Interface (BUI)

    New Answer: Parker Folkman, Senior Technical Support Engineer, provided a gentle introduction to BUI today for customers implementing it, considering implementing it or just interested in learning more about...

  8. (Understanding) Chat Permissions

    Answer: Join Technical Support Engineer, Laura Rizea, as she provides us with an overview of each functionality related to chat that can be set for a profile.  In this webinar recording , she will...

  9. Workstation and Network Data Collector

    Answer: Environment: Workstation, Oracle Service Cloud all versions Resolution: The Workstation and Network Data Collector is a .bat utility that can be run on a workstation to collect pertinent...

  10. OSvC & Popcorn: Home Alone

    Answer: Hard work pays off and, this time, it is all about that vacation you have been dreaming of. The epiphany is here: you want your tan! Got the towel, the sunscreen and that funky margarita cocktail...
More Knowledge Base Results