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Migration of VCIO Features
Answer ID 11731   |   Last Review Date 06/11/2021

Where are VCIO features moving?

Environment:

Oracle B2C Service

Resolution:

Adobe Flash was deprecated at the end of 2020, and because Virtual CIO (https://csp.rightnow.com) depends on Flash, Oracle is actively taking measures or has already taken measures to migrate the features of VCIO to other places.  Below is the list of features currently available in VCIO and information about the future of each feature.  Oracle is working diligently on items marked TBD.

NOTE: Please subscribe to this answer by selecting “Notify Me” to stay current with updates.

 

VCIO Feature

Moving to

Guide

Product Version

Browser UI and

Technical Support

To find product version in the Browser UI,

  • Under the Settings and Actions icon in the upper right corner, select About.

To find product version in Technical Support,

  1. Log in to https://cx.rightnow.com.
  2. Select Site Tools.
  3. Then select Site Information.

Submit Service Request

Technical Support

To submit a service request,

For a listing of all service issues you have submitted,

Helpful Resources:

  • Answer ID 9699: Submitting a Service Request to Oracle B2C Service Technical Support
  • Answer ID 11095: How do I submit service requests if cx.rightnow.com is unavailable?
  • Answer ID 2543: Contacting Oracle B2C Service Technical Support Services
  • Answer ID 9698: Oracle B2C Service Technical Support Services Guide

Incident SLT

Technical Support

To see Incident SLT information,

  1. Log in to https://cx.rightnow.com.
  2. Select Site Tools.
  3. Select My Support Experience Dashboard.
  4. Then select Closed Service Requests.
Uptime Technical Support

To see Uptime information,

  1. Log in to https://cx.rightnow.com.
  2. Select Site Tools.
  3. Select Site Information.

Mailboxes

Configuration Assistant

To manage mailboxes in Configuration Assistant,

  1. Visit Cloud Portal / My Services.
  2. Select Configuration Assistant.
  3. On the Sites tab, select the Site Operations menu for a site, select View Site Details, and select Mailboxes.

NOTE: VCIO limited you to only Service mailboxes, but Configuration Assistant allows you to manage Outreach mailboxes, too.

Helpful Resources:

Service Status

Email Notifications

Events that impact service status are communicated through email to contacts configured to receive them. To manage contacts,

  1. Log in to https://cx.rightnow.com.
  2. Select Site Tools.
  3. Then select Contact Management.

Helpful Resources:

  • Answer ID 5722: Oracle B2C Service Maintenance FAQs
  • Answer ID 1560: Using the Contact Management page to add or update designated contacts

Service Events

Email Notifications

Planned outages, unplanned outages, and update notices are communicated through email to contacts configured to receive them. To manage contacts,

  1. Log in to https://cx.rightnow.com.
  2. Select Site Tools.
  3. Then select Contact Management.

Helpful Resources:

Database Storage Metrics

License Compliance Dashboard*

To see Database Storage metrics,

  1. Log in to https://cx.rightnow.com.
  2. Select Site Tools.
  3. Select License Compliance Dashboard.
  4. For your site, choose "Compliance Report" and "All Items", and then select Generate Report.
  5. In the Usage Report, expand Database Storage.  Hover over the right-most data point in the chart to see the latest value.

Helpful Tip:

  • To export the data, select Export Site Compliance in the upper-right-hand corner of the Usage Report, which creates an Excel spreadsheet that contains historical metrics for Database Storage, File Storage, and Bandwith.

File Attachment Storage Metrics

License Compliance Dashboard*

To see File Storage metrics,

  1. Log in to https://cx.rightnow.com.
  2. Select Site Tools.
  3. Select License Compliance Dashboard.
  4. For your site, choose "Compliance Report" and "All Items", and then select Generate Report.
  5. In the Usage Report, expand File Storage.  Hover over the right-most data point in the chart to see the latest value.

Helpful Tip:

  • To export the data, select Export Site Compliance in the upper-right-hand corner of the Usage Report, which creates an Excel spreadsheet that contains historical metrics for Database Storage, File Storage, and Bandwith.

Bandwidth Metrics

License Compliance Dashboard*

To see Bandwidth metrics,

  1. Log in to https://cx.rightnow.com.
  2. Select Site Tools.
  3. Select License Compliance Dashboard.
  4. For your site, choose "Compliance Report" and "All Items", and then select Generate Report.
  5. In the Usage Report, expand Bandwidth.  Hover over the right-most data point in the chart to see the latest value.

Helpful Tip:

  • To export the data, select Export Site Compliance in the upper-right-hand corner of the Usage Report, which creates an Excel spreadsheet that contains historical metrics for Database Storage, File Storage, and Bandwith.

Other Metrics

Technical Support

To see other metrics, like:

  • Admin Total Bytes
  • Admin Total Hits
  • Admin Average Load Time
  • End-user Total Bytes
  • End-user Total Hits
  • End-user Average Load Time

 do the following:

  1. Log in to https://cx.rightnow.com.
  2. Select Site Tools.
  3. Select Site Information.

 

*For information on sessions, Service Usage Metrics should be treated as the source of truth. The Service Usage Metrics Dashboard is available via the BUI interface of all non-EOL versions of the B2C Service Application.

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