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Migration of VCIO Features
Answer ID 11731   |   Last Review Date 12/03/2020

Where are VCIO features moving?

Environment:

Oracle B2C Service

Resolution:

Adobe Flash will deprecate at the end of 2020, and because Virtual CIO (https://csp.rightnow.com) depends on Flash, Oracle is actively taking measures or has already taken measures to migrate the features of VCIO to other places.  Below is the list of features currently available in VCIO and information about the future of each feature.  Oracle is working diligently on items marked TBD.

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VCIO Feature

Moving to

Guide

Product Version

Browser UI and

Technical Support

To find product version,

  • In the Browser UI, under the Settings and Actions icon in the upper right corner, select About.
  • Log in to https://cx.rightnow.com, select Site Tools, and then select Site Information.

Submit Service Request

Technical Support

To submit a service request,

For a listing of all service issues you have submitted, visit https://cx.rightnow.com/app/account/questions/list.

Helpful Resources:

  • Answer ID 9699: Submitting a Service Request to Oracle B2C Service Technical Support
  • Answer ID 11095: How do I submit service requests if cx.rightnow.com is unavailable?
  • Answer ID 2543: Contacting Oracle B2C Service Technical Support Services
  • Answer ID 9698: Oracle B2C Service Technical Support Services Guide

Incident SLT

Technical Support

To see Incident SLT information,

  1. Log in to https://cx.rightnow.com, select Site Tools, select My Support Experience Dashboard, and then select Closed Service Requests

Mailboxes

Configuration Assistant

To manage mailboxes in Configuration Assistant,

  1. Visit Cloud Portal / My Services.
  2. Select Configuration Assistant.
  3. On the Sites tab, select the Site Operations menu for a site, select View Site Details, and select Mailboxes.

In VCIO, you were limited to only Service mailboxes, but in Configuration Assistant you can manage Outreach mailboxes, too.

Helpful Resources:

Service Status

Email Notifications

Events that impact service status are communicated through email to contacts configured to receive them. To manage contacts, log in to https://cx.rightnow.com, select Site Tools, and then select Contact Management.

Helpful Resources:

  • Answer ID 5722: Oracle B2C Service Maintenance FAQs
  • Answer ID 1560: Using the Contact Management page to add or update designated contacts

Service Events

Email Notifications

Planned outages, unplanned outages, and update notices are communicated through email to contacts configured to receive them. To manage contacts, log in to https://cx.rightnow.com, select Site Tools, and then select Contact Management.

Helpful Resources:

Database Storage Metrics

Configuration Assistant

To open Configuration Assistant,

  1. Visit Cloud Portal / My Services.
  2. Select Configuration Assistant.
  3. Select the Statistics tab.

Helpful Resources:

File Attachment Storage Metrics

TBD

TBD

Bandwidth Metrics

TBD

TBD

Other Metrics

TBD

TBD

Uptime

TBD

TBD

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