Product Version

Browser UI and

Technical Support

To find product version,

• In the Browser UI, under the Settings and Actions icon in the upper right corner, select About.
• Log in to https://cx.rightnow.com, select Site Tools, and then select Site Information.

Submit Service Request

Technical Support

To submit a service request,

• Visit https://cx.rightnow.com/app/ask
• Or visit https://cx-backup.custhelp.com (if cx.rightnow.com is unavailable)

For a listing of all service issues you have submitted, visit https://cx.rightnow.com/app/account/questions/list.

Helpful Resources:

• Answer ID 9699: Submitting a Service Request to Oracle B2C Service Technical Support
• Answer ID 11095: How do I submit service requests if cx.rightnow.com is unavailable?
• Answer ID 2543: Contacting Oracle B2C Service Technical Support Services
• Answer ID 9698: Oracle B2C Service Technical Support Services Guide

Incident SLT

Technical Support

To see Incident SLT information,

1. Log in to https://cx.rightnow.com, select Site Tools, select My Support Experience Dashboard, and then select Closed Service Requests

Mailboxes

Configuration Assistant

To manage mailboxes in Configuration Assistant,

1. Visit Cloud Portal / My Services.
2. Select Configuration Assistant.
3. On the Sites tab, select the Site Operations menu for a site, select View Site Details, and select Mailboxes.

In VCIO, you were limited to only Service mailboxes, but in Configuration Assistant you can manage Outreach mailboxes, too.

Helpful Resources:

• Answer ID 331: Setting up mailboxes in Oracle B2C Service
• Answer ID 7537: Oracle B2C Service Configuration Assistant on Oracle Cloud Portal
• Answer ID 10373: How to Access Configuration Assistant

Service Status

Email Notifications

Events that impact service status are communicated through email to contacts configured to receive them. To manage contacts, log in to https://cx.rightnow.com, select Site Tools, and then select Contact Management.

Helpful Resources:

• Answer ID 5722: Oracle B2C Service Maintenance FAQs
• Answer ID 1560: Using the Contact Management page to add or update designated contacts

Service Events

Email Notifications

Planned outages, unplanned outages, and update notices are communicated through email to contacts configured to receive them. To manage contacts, log in to https://cx.rightnow.com, select Site Tools, and then select Contact Management.

Helpful Resources:

• Answer ID 5722: Oracle B2C Service Maintenance FAQs
• Answer ID 1560: Using the Contact Management page to add or update designated contacts
• Answer ID 10373: How to Access Configuration Assistant

Database Storage Metrics

Configuration Assistant

To open Configuration Assistant,

1. Visit Cloud Portal / My Services.
2. Select Configuration Assistant.
3. Select the Statistics tab.

Helpful Resources:

• Answer ID 10373: How to Access Configuration Assistant

File Attachment Storage Metrics

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Bandwidth Metrics

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Other Metrics

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