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Migration of VCIO Features
Answer ID 11731   |   Last Review Date 12/12/2023

Where were VCIO features moved?

Environment:

Oracle B2C Service

Resolution:

Adobe Flash was deprecated at the end of 2020, and because Virtual CIO (https://csp.rightnow.com) depended on Flash, Oracle has already taken measures to migrate the features of VCIO to other places. Below is the list of features formerly available in VCIO and their new home. Service Usage Metrics should be treated as the source of truth for session information. The Service Usage Metrics Dashboard is available via the B2C Service BUI interface.

VCIO FeatureMoving toGuide
Product Version

Browser UI and

Technical Support

To find product version in the Browser UI,

  • Under the Settings and Actions icon in the upper right corner, select About.

To find product version in Technical Support,

  1. Log in to https://cx.rightnow.com.
  2. Select Site Tools.
  3. Then select Site Information.

Submit Service RequestTechnical Support

To submit a service request,

For a listing of all service issues you have submitted,

Helpful Resources:

  • Answer ID 9699: Submitting a Service Request to Oracle B2C Service Technical Support
  • Answer ID 11095: How do I submit service requests if cx.rightnow.com is unavailable?
  • Answer ID 2543: Contacting Oracle B2C Service Technical Support Services
  • Answer ID 9698: Oracle B2C Service Technical Support Services Guide

Incident SLTTechnical Support

To see Incident SLT information,

  1. Log in to https://cx.rightnow.com.
  2. Select Site Tools.
  3. Select My Support Experience Dashboard.
  4. Then select Closed Service Requests.

UptimeTechnical Support

To see Uptime information,

  1. Log in to https://cx.rightnow.com.
  2. Select Site Tools.
  3. Select Site Information.
MailboxesConfiguration Assistant

To manage mailboxes in Configuration Assistant,

  1. Visit Cloud Portal.
  2. Select Configuration Assistant.
  3. On the Sites tab, select the Site Operations menu for a site, select View Site Details, and select Mailboxes.

NOTE: VCIO limited you to only Service mailboxes, but Configuration Assistant allows you to manage Outreach mailboxes, too.

Helpful Resources:

Service StatusEmail Notifications

Events that impact service status are communicated through email to contacts configured to receive them. To manage contacts,

  1. Log in to https://cx.rightnow.com.
  2. Select Site Tools.
  3. Then select Contact Management.

Helpful Resources:

Service EventsEmail Notifications

Planned outages, unplanned outages, and update notices are communicated through email to contacts configured to receive them. To manage contacts,

  1. Log in to https://cx.rightnow.com.
  2. Select Site Tools.
  3. Then select Contact Management.

Helpful Resources:

Database Storage Metrics

License Compliance Dashboard*

To see Database Storage metrics,

  1. Log in to https://cx.rightnow.com.
  2. Select Site Tools.
  3. Select License Compliance Dashboard.
  4. For your site, choose "Compliance Report" and "All Items", and then select Generate Report.
  5. In the Usage Report, expand Database Storage.  Hover over the right-most data point in the chart to see the latest value.

Helpful Tip:

  • To export the data, select Export Site Compliance in the upper-right-hand corner of the Usage Report, which creates an Excel spreadsheet that contains historical metrics for Database Storage, File Storage, and Bandwidth.

File Attachment Storage MetricsLicense Compliance Dashboard*

To see File Storage metrics,

  1. Log in to https://cx.rightnow.com.
  2. Select Site Tools.
  3. Select License Compliance Dashboard.
  4. For your site, choose "Compliance Report" and "All Items", and then select Generate Report.
  5. In the Usage Report, expand File Storage.  Hover over the right-most data point in the chart to see the latest value.

Helpful Tip:

  • To export the data, select Export Site Compliance in the upper-right-hand corner of the Usage Report, which creates an Excel spreadsheet that contains historical metrics for Database Storage, File Storage, and Bandwidth.
Bandwidth MetricsLicense Compliance Dashboard*

To see Bandwidth metrics,

  1. Log in to https://cx.rightnow.com.
  2. Select Site Tools.
  3. Select License Compliance Dashboard.
  4. For your site, choose "Compliance Report" and "All Items", and then select Generate Report.
  5. In the Usage Report, expand Bandwidth.  Hover over the right-most data point in the chart to see the latest value.

Helpful Tip:

  • To export the data, select Export Site Compliance in the upper-right-hand corner of the Usage Report, which creates an Excel spreadsheet that contains historical metrics for Database Storage, File Storage, and Bandwidth.
Other Metrics

Technical Support

To see other metrics, like:

  • Admin Total Bytes
  • Admin Total Hits
  • Admin Average Load Time
  • End-user Total Bytes
  • End-user Total Hits
  • End-user Average Load Time

 do the following:

  1. Log in to https://cx.rightnow.com.
  2. Select Site Tools.
  3. Select Site Information.

 

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