Environment:

Oracle B2C Service, Browser User Interface (BUI)

Resolution:

The Service Usage Metrics feature for BUI allows site administrators to view information about Tier 1-3 Session and Seat usage for your site. Service Usage Metrics should be treated as the source of truth for sessions information and seat usage.

Administrators have the option to add the Service Usage Metrics component (located in Components -> Common) to their BUI navigation set.

In addition to adding the component to your navigation set, you must ensure the agent's profile has the "Administration" permission enabled within Permissions -> Administration tab.  

For information on adding/removing items from the Browser User Interface (BUI) Navigation Set:  Add Items to or Remove Items from the Navigation Menu

The Service Usage Metrics is only available in the Agent Browser User Interface.