Search for existing answers to your product and support questions.
Familiarize yourself with our support site and learn best practices in working with our team.
Manage Service Requests, View and update service requests submitted by you and others in your organization.
Submit a new issue to our technical support team.
Oracle B2C Service insights from our Technical Support team subject matter experts
Browse resources to assist you in launching your implementation and ensure a successful go-live.
Access your OCI account.
Find product documentation for supported versions of B2C and documentation libraries for related service solutions.
You will have the tools to improve your customers' experience when you learn about all the things our products can do.
Find links for API documentation, Custom Processes, Customer Portal, and Agent Browser UI Extensibility Framework.
Explore how accelerators are designed to demonstrate how an integration scenario could be built using the public integration and extension capabilities of the Oracle B2C Service.
Prepare for a successful transition by reviewing upcoming release changes and enhancements.
Explore webinars, events, and feature kits to learn about B2C Service features, functionality, and best practices from the technical experts.
Oracle MyLearn offers a portfolio of free and paid subscription-based learning resources to help you gain valuable skills, accelerate cloud adoption, increase productivity, and transform your business.
Empower your team with the skills to implement, configure, manage, and use your applications with Customer Experience Cloud Training.
Our goal is to facilitate a friendly, supportive environment where members can easily collaborate with each other on solutions and best practices.
Ask and answer questions specific to B2C.
This is an exciting resource intended to help with your Oracle Service Cloud Analytics.
Share product improvement ideas and enhancement requests with Oracle Development, while collaborating with other Oracle customers and partners.
Update your phone number, email notification preferences, and severity 1 and severity 2 contact preferences.
View the contact managers within your organization.
Find contact information of the Technical Account Manager (TAM) and Client Success Manager (CSM) for your organization.
To help you prepare for a successful transition to our latest release, we are pleased to provide you a centralized view of what is included in the latest release and recent releases.
Join the Oracle Service Product Management Team for an In-Depth Presentation on B2C Service (Service Cloud/RightNow) 25D Release Highlight Features. The Product Management team will deliver an overview and demonstration of newly launched features and enha
Fern has transformed the way you manage service requests. In our quest to offer more dynamic assistance, we're pleased to announce the general availability of Live Agent Handoff and the ability to engage with multilingual support!
Learn how to work with our team as well as best practices for site administration with tips from our support agents.
Hear from subject matter experts about best practices, learn about B2C Service features and explore feature kits.
Personalized and proactive expertise that understnads your business model and how you operate.
Oracle Consulting Services can design, configure and implement solutions to meet your business objectives by helping you improve agent efficiency, design new solutions develop customized reporting and deliver training, all tailored specifically for your business.
Oracle's PartnerNetwork Program helps partners drive customer success and business momentum with training and support.
Oracle Cloud Marketplace provides a catalog of solutions that extend Oracle Cloud services. Listings include free, bring your own license (BYOL) and paid options.
Cloud Customer Connect is Oracle's premier online cloud community specifically designed for peer collaboration, best practice sharing, and to provide needed tools for members. The community allows you to ask questions, submit ideas, and benefit from the collective knowledge.