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Migration of VCIO Features
Answer ID 11731   |   Last Review Date 10/20/2020

Where are VCIO features moving?

Environment:

Oracle B2C Service

Resolution:

Adobe Flash will deprecate at the end of 2020, and because Virtual CIO (https://csp.rightnow.com) depends on Flash, Oracle is actively taking measures or has already taken measures to migrate the features of VCIO to other places.  Below is the list of features currently available in VCIO and information about the future of each feature.  Oracle is working diligently on items marked TBD.

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VCIO Feature

Moving to

Guide

Product Version

Browser UI and

Technical Support

To find product version:

  • In the Browser UI, under the Settings and Actions icon in the upper right corner, select About.
  • In Tech Support, select Site Tools (http://cx.rightnow.com/app/my_site_tools), and then Site Information.

Submit Service rEQUEST

Technical Support

To submit a service request,

For a listing of all service issues you have submitted, visit https://cx.rightnow.com/app/account/questions/list.

Helpful Resources:

  • Answer ID 9699: Submitting a Service Request to Oracle B2C Service Technical Support
  • Answer ID 11095: How do I submit service requests if cx.rightnow.com is unavailable?
  • Answer ID 2543: Contacting Oracle B2C Service Technical Support Services
  • Answer ID 9698: Oracle B2C Service Technical Support Services Guide

Incident SLT

Technical Support

To see Incident SLT information,

  1. Visit Technical Support Site Tools (https://cx.rightnow.com/app/my_site_tools)
  2. Select My Support Experience Dashboard
  3. Then select Closed Service Requests

Mailboxes

Configuration Assistant

To get to Configuration Assistant, visit Cloud Portal / My Services and select Configuration Assistant.  On the Sites tab, select the Site Operations menu for a site, select View Site Details, and select Mailboxes.  In VCIO, you were limited to only Service mailboxes, but in Configuration Assistant, you can manage Outreach mailboxes, too.

Helpful Resources:

Database Storage Metrics

Configuration Assistant

To get to Configuration Assistant, visit Cloud Portal / My Services and select Configuration Assistant.  Then select the Statistics tab. 

Helpful Resources:

File Attachment Storage Metrics

TBD

TBD

Other Metrics

TBD

TBD

Service Status

TBD

TBD

Uptime

TBD

TBD

Service Events

TBD

TBD

For information about Oracle B2C Service maintenance windows, see https://cx.rightnow.com/app/answers/detail/a_id/5722.

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