Search for existing answers to your product and support questions.
Familiarize yourself with our support site and learn best practices in working with our team.
Manage Service Requests, View and update service requests submitted by you and others in your organization.
Submit a new issue to our technical support team.
Oracle B2C Service insights from our Technical Support team subject matter experts
Browse resources to assist you in launching your implementation and ensure a successful go-live.
Access your OCI account.
Find product documentation for supported versions of B2C and documentation libraries for related service solutions.
You will have the tools to improve your customers' experience when you learn about all the things our products can do.
Find links for API documentation, Custom Processes, Customer Portal, and Agent Browser UI Extensibility Framework.
Explore how accelerators are designed to demonstrate how an integration scenario could be built using the public integration and extension capabilities of the Oracle B2C Service.
Prepare for a successful transition by reviewing upcoming release changes and enhancements.
Explore webinars, events, and feature kits to learn about B2C Service features, functionality, and best practices from the technical experts.
Oracle MyLearn offers a portfolio of free and paid subscription-based learning resources to help you gain valuable skills, accelerate cloud adoption, increase productivity, and transform your business.
Empower your team with the skills to implement, configure, manage, and use your applications with Customer Experience Cloud Training.
Our goal is to facilitate a friendly, supportive environment where members can easily collaborate with each other on solutions and best practices.
Ask and answer questions specific to B2C.
This is an exciting resource intended to help with your Oracle Service Cloud Analytics.
Share product improvement ideas and enhancement requests with Oracle Development, while collaborating with other Oracle customers and partners.
Update your phone number, email notification preferences, and severity 1 and severity 2 contact preferences.
View the contact managers within your organization.
Find contact information of the Technical Account Manager (TAM) and Client Success Manager (CSM) for your organization.
Where were VCIO features moved?
Environment:
Oracle B2C Service
Resolution:
Adobe Flash was deprecated at the end of 2020, and because Virtual CIO (https://csp.rightnow.com) depended on Flash, Oracle has already taken measures to migrate the features of VCIO to other places. Below is the list of features formerly available in VCIO and their new home. Service Usage Metrics should be treated as the source of truth for session information. The Service Usage Metrics Dashboard is available via the B2C Service BUI interface.
Browser UI and
Technical Support
To find product version in the Browser UI,
To find product version in Technical Support,
To submit a service request,
For a listing of all service issues you have submitted,
Helpful Resources:
To see Incident SLT information,
To see Uptime information,
To manage mailboxes in Configuration Assistant,
NOTE: VCIO limited you to only Service mailboxes, but Configuration Assistant allows you to manage Outreach mailboxes, too.
Events that impact service status are communicated through email to contacts configured to receive them. To manage contacts,
Planned outages, unplanned outages, and update notices are communicated through email to contacts configured to receive them. To manage contacts,
License Compliance Dashboard*
To see Database Storage metrics,
Helpful Tip:
To see File Storage metrics,
To see Bandwidth metrics,
To see other metrics, like:
do the following: