What profile permissions are required for agents to access Service Usage Metrics?
Browswer User Interface (BUI), Oracle Service Cloud 20B and later
The Service Usage Metrics feature for BUI allows site admins to view information about Tier 1-3 Session and Seat usage for your site. When you upgrade to Oracle Service Cloud 20B or later you will have the option to add the new Service Usage Metrics component (located in Compontents -> Common) to your navigation set. In addition to adding the component to your navigation set, you must ensure the agent's profile has the "Administration" permission enabled within Permissions -> Administration tab.