What browsers are the Agent Browser UI supported with?
Environment:
Agent Browser User Interface (BUI)
Oracle Service Cloud
Resolution:
Operating System and Browser Configurations.
| Operating System | Supported Browsers |
|---|---|
| Windows 8.1, 10 (build 1703, 1709, 1803, or 1903) |
Google Chrome*
Mozilla Firefox Microsoft Browsers** are supported only for browser versions that are currently supported by the OEM**** |
| Mac OS | Safari, Support for most current major production release and one prior release |
| IOS 12.x (tablets only) | Safari, Support for most current major production release only |
| Android 7.x, 8.x, 9x (tablets only) | Google Chrome, Support for most current major production release |
For a list of browsers currently supported by an OEM****:
Google Chrome: Please visit the Google Chrome FAQ for a description of the Chrome support policy:
Mozilla Firefox: Please visit the Mozilla FAQ for a description of the Firefox support policy:
Microsoft Browser: Please visit https://docs.microsoft.com/en-au/deployedge/microsoft-edge-support-lifecycle and https://support.microsoft.com/en-us/help/30881/modern-lifecycle-policy for details.
NOTE: The Agent Browser User Interface is only supported for the last five (5) Oracle Service Cloud releases for all customers. Therefore to maintain Browser User Interface support, you must upgrade Oracle Service Cloud at least once a year. In order to leverage the latest and greatest of Agent Browser User Interface, we recommend you join the Auto Update Program and stay on the latest version of Oracle Service Cloud.
