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Supported browsers for the Agent Browser User Interface
Answer ID 9527   |   Last Review Date 05/13/2020

What browsers are the Agent Browser UI supported with?

Environment:

Agent Browser User Interface (BUI)
Oracle Service Cloud

Resolution:

Operating System and Browser Configurations.

Web browsers supported for use with the Browser UI
Operating System Supported Browsers
 Windows 8.1, 10 (build 1703, 1709, 1803, or 1903)  
 Google Chrome*
 
Mozilla Firefox
 Microsoft Browsers**
    are supported only for browser versions that
    are currently supported by the OEM****
 Mac OS 10.13 or greater  
 Safari,
    Support for most current major production release
    and one prior release  

 IOS 12.x  or greater and iPad OS 13.x or greater (tablets only)  
 Safari,
    Support for most current major production release only

 Android 8.x or greater (tablets only)  
 Google Chrome,
   Support for most current major production release 


NOTES:
* Chrome is the recommended browser for BUI.
** IE is not recommended for use with BUI
*** Edge browsers are only supported with Windows 10
****OEM in this case refers to the software manufacturer.


For a list of browsers currently supported by an OEM****:

Google Chrome: Please visit the Google Chrome FAQ for a description of the Chrome support policy:

Mozilla Firefox: Please visit the Mozilla FAQ for a description of the Firefox support policy:

Microsoft Browser: Please visit https://docs.microsoft.com/en-au/deployedge/microsoft-edge-support-lifecycle and  https://support.microsoft.com/en-us/help/30881/modern-lifecycle-policy for details.


NOTE: 
The Agent Browser User Interface is only supported for the last five (5) Oracle Service Cloud releases for all customers.  Therefore to maintain Browser User Interface support, you must upgrade Oracle Service Cloud at least once a year. In order to leverage the latest and greatest of Agent Browser User Interface, we recommend you join the Auto Update Program and stay on the latest version of Oracle Service Cloud.

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