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Ambiente:
Interface do Usuário do Agent Browser (BUI) Oracle B2C Service
Resolution: Para navegadores compatíveis, consulte a Política de Suporte de Navegadores Web para Softwares Oracle https://www.oracle.com/middleware/technologies/browser-policy.html
Dispositivos de Rede (incluíndo dispositivos Proxy, Firewalls e Filtros de Conteúdo):
A equipe de administração da rede do cliente deve garantir que toda a comunicação entre o aplicativo Oracle B2C Service e os servidores hospedados da Oracle seja permitida, de forma irrestrita, em todos os níveis da rede do cliente. Todos os dispositivos de rede devem ser configurados para permitir que todo o tráfego entre o aplicativo e os seguintes domínios ocorra de maneira irrestrita:
*.custhelp.com *.rightnowtech.com *.rightnow.com *.oraclecloud.com (governo do UK, usuário DISA dos USA ) (Requerido para clientes que utilizam a funcionalidade Asset Management) *.rnengage.com *.estara.com (para Engagement Engine)
Para obter uma lista dos navegadores atualmente suportados por um OEM****:
Google Chrome: Por favor visite Google Chrome FAQ para obter uma descrição da política de suporte do Chrome.
Mozilla Firefox: Por favor visite Mozilla FAQ para obter uma descrição da política de suporte do Firefox.
Microsoft Browser: Por favor visite https://docs.microsoft.com/en-au/deployedge/microsoft-edge-support-lifecycle e https://support.microsoft.com/en-us/help/30881/modern-lifecycle-policy para detalhes.
NOTA: A Interface do Usuário do Agent Browser é suportada apenas nas últimas cinco (5) versões do Oracle B2C Service para todos os clientes. Portanto, para manter o suporte à Interface do Usuário, você deve atualizar o Oracle B2C Service pelo menos uma vez por ano. Para aproveitar a melhor e mais recente Interface do Usuário do Agent Browser, recomendamos que você participe do Auto Update Program e utilize a versão mais recente do Oracle B2C Service.