Why do I get the message "This link will take you outside of the Co-browsing session. To open it in a new browser window click here" when the page/domain should be accessible to my Co-browse agents?
When setting up Co-browse for ICB mode, an Administrator for your site must determine the web pages where a customer can navigate and their Co-browse agents will still be able to view that page in a Co-browse session. These web pages should be entered in the ICB URLs field and match the following pattern:
For example http://retail.com/coffeemakers/FastBrew.html?q=fdserew&t=retail#email meets the URL pattern as follows:
<PARAMS>: q = fdserew and t = retail
Note that wildcards (* and +) can also be used in the pattern. For example, http*://<interface_name>.custhelp.com/*?*#* would allow Co-browse agents to view all the custhelp pages for an interface.
More information regarding the URL format and use of wildcards can be found in the Co-browse Configuration Administrator Guide. A link to this guide is provided in the answer Documentation for Oracle Co-browse