Search for existing answers to your product and support questions.
Familiarize yourself with our support site and learn best practices in working with our team.
Manage Service Requests, View and update service requests submitted by you and others in your organization.
Submit a new issue to our technical support team.
Oracle B2C Service insights from our Technical Support team subject matter experts
Browse resources to assist you in launching your implementation and ensure a successful go-live.
Access your OCI account.
Find product documentation for supported versions of B2C and documentation libraries for related service solutions.
You will have the tools to improve your customers' experience when you learn about all the things our products can do.
Find links for API documentation, Custom Processes, Customer Portal, and Agent Browser UI Extensibility Framework.
Explore how accelerators are designed to demonstrate how an integration scenario could be built using the public integration and extension capabilities of the Oracle B2C Service.
Prepare for a successful transition by reviewing upcoming release changes and enhancements.
Explore webinars, events, and feature kits to learn about B2C Service features, functionality, and best practices from the technical experts.
Oracle MyLearn offers a portfolio of free and paid subscription-based learning resources to help you gain valuable skills, accelerate cloud adoption, increase productivity, and transform your business.
Empower your team with the skills to implement, configure, manage, and use your applications with Customer Experience Cloud Training.
Our goal is to facilitate a friendly, supportive environment where members can easily collaborate with each other on solutions and best practices.
Ask and answer questions specific to B2C.
This is an exciting resource intended to help with your Oracle Service Cloud Analytics.
Share product improvement ideas and enhancement requests with Oracle Development, while collaborating with other Oracle customers and partners.
Update your phone number, email notification preferences, and severity 1 and severity 2 contact preferences.
View the contact managers within your organization.
Find contact information of the Technical Account Manager (TAM) and Client Success Manager (CSM) for your organization.
Web訪問/訪問追跡/請求可能セッション
セッション使用情報
セッション、訪問、ヒットの説明
How to understand and investigate site activity
インシデントのセッション情報
スタッフによる検索をレポート数から除外する
アンサープレビューとレポート統計
Web訪問レポートおよび課金対象セッション
Connect Knowledge Foundation API の Billing モデルについて
クリックストリーム・テーブルでレポートされたときのWebセッションの分析
サイトマップ
Oracle B2C Serviceアプリケーションでのサイトマップの使用
サイトを検索エンジンに登録する
アクセス制限
Oracle B2C Serviceコンソールおよびエンドユーザー・ページにアクセスできるコンピュータまたはホストの制限
サイトインデックス
他の検索エンジンによるOracle B2C Serviceアプリケーションへのインデックス付けの許可
スパイダbot
特定の日に表示されたサイトトラフィックまたはアンサーのデータが急増する
数日後にサーベイへの回答が消えた
Large number of spiders in the Internet Spider Activity report
Oracle B2C Serviceで情報取得のためにWebサイト全体のインデックスを作成させる
Engagement Engine code and web crawlers indexing
コンプライアンス
セッションの問題と並行ユーザー
監査、セキュリティ、またはコンプライアンス評価が必要です
T3（Webサービス）Intelligent Advisorセッションの使用状況の表示
追加情
Managing Session Count for Oracle B2C Service - webinar