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Knowledge Base (3238)

  1. Customer Portal framework version 3.10 is now available

    Answer: Environment: Customer Portal (CP) Administration and Migrations Oracle B2C Service Resolution: With the November 2023 release of Oracle B2C Service, we have upgraded our support of Customer...

  2. Customer Portal versions associated with Oracle B2C Service

    Answer: Environment: Customer Portal (CP) versions in relation to Oracle B2C Service versions Resolution: The Customer Portal (CP) Framework version you can migrate to is determined by the Oracle B2C Service...

  3. Routing chat requests to agents

    Answer: Environment: Chat, Agent, Business Rules Resolution: When a chat is submitted by an end user it is inserted into the "Default Chat Queue" unless first acted upon by chat rules used to route the chat...

  4. Requesting data export from our site

    Answer: Environment: Data Export, Data Dump Oracle B2C Service, All versions Resolution: There are two types of data export requests: 1 - Final Contract Cancellation 2 - Separately purchased data export...

  5. Auto Update Program

    Answer: Environment: Oracle B2C Service updates Resolution: The Auto Update Program (AUP) delivers the latest product capabilities through scheduled, reoccurring updates enabling your business to provide...

  6. Maximum size of file attachments

    Answer: Environment: File Attachments, Mailboxes Oracle B2C Service Resolution: File Attachments for Ask a Question Submittals and Administrative Records A number of factors affect what size file attachments...

  7. Oracle B2C Service SOC Reports

    Updated Answer: Environment: All versions of Oracle B2C Service. Non-IDCS environment customers Issue: My company needs the SOC reports for Oracle B2C Service.  Note, these instructions are for customers...

  8. Configuring transactional surveys

    Answer: Environment: Transactional surveys Resolution: Transactional surveys are sent via email to a contact or contacts based on an event (transaction) that occurs with records in...

  9. Techmail message filters explained

    Answer:     Environment: Oracle B2C Service, techmail Resolution: There are various reasons why an incoming email message could be filtered by techmail.  The Incoming Email Filter Details...

  10. How can I stay informed about Intelligent Advisor

    Answer: Environment: Intelligent Advisor (Oracle Policy Automation), news, links, community, features, updates Resolution: You can also subscribe to the Intelligent Advisor blog via RSS feed, to keep up...
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