How can I get the SOC reports for Oracle B2C Service?

Environment:

All versions of Oracle B2C Service.

Non-IDCS environment customers

Issue:

My company needs the SOC reports for Oracle B2C Service.  Note, these instructions are for customers not migrated to the IDCS environment.

Resolution:

SOC reports are available for download in the Oracle Cloud Portal.

1- Click on Sign In on cloud.oracle.com/sign-in

2- Select the 'Sign In Using Traditional Account Name’, appropriate Identity Domain, Commercial Data Center, and proceed to login.

3- Click on a service tile from your Dashboard. (i.e. RNOW or your site name as highlighted below)

4- Select Documents from the navigation tab.

A set of reports available to you will be displayed. By utilizing the drop-down menu, the list can be filtered by report type. SOC-1 and SOC-2 are available for download.

If you are unable to download the documents, you will need to contact your Sales Account Manager and they will work with our Security team or the appropriate team to gather the requested information.

If you experience issues logging into My Services at cloud.oracle.com/sign-in, please submit a service request to our support site at cx.rightnow.com and we will be happy to help you.