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Published Answers

  • Popular Answers about Sessions, Web Visits and Web Indexing

    Web visits / Visit Tracking / billable sessions Session usage information Sessions, visits and hits explained How to understand and investigate site activity Session information in incidents...

  • Contacting Oracle B2C Service Technical Support Services

    Environment:Contacting Oracle B2C Service Technical SupportResolution:The Oracle B2C Service Technical Support Services Guide provides best practices for interacting with our Technical...

  • Technical Documentation and Sample Code

    When considering the use of sample code found here or elsewhere within Oracle B2C Service properties, be aware that such code is not and will not be supported by the Oracle B2C Service Technical...

  • Documentation for Oracle B2C Service Products

    Oracle B2C Service documentation includes detailed help for product configuration and customization, installation and update procedures, release resources, and additional guides.Supported...

  • Oracle B2C Service and Oracle Knowledge Advanced Release Resources

    Oracle B2C Service 25B version is now available!Oracle B2C Service 25B release brings quite a few exciting updates across all the key personas—Customers, Agents, Administrators, and Developers. The...

  • Oracle B2C Service Tutorials

    Oracle B2C Service tutorial videos give new users an overview of product functions, features, and best practices. When you learn about all the things our products can do, you’ll have the tools...

  • Oracle B2C Service Infrastructure Requirements

    Environment:System RequirementsOracle B2C Service, All support versionsResolution:Proper configuration and maintenance of your environment is crucial to your success.  Critical...

  • B2C Service Data Lifecycle Policies

    Do you yearn to learn more about Data Lifecycle Policies?Check out our recent webinar on B2C Service Data Lifecycle Policies, presented by Principal Technical Support Engineer Alex Blanatui. The...

  • Workspace Rules Tips and Tricks

    If you've ever wished to navigate Workspace Rules with a bit more clarity, Principal Technical Support Engineer Andrei Soimareanu has you covered! In case you couldn't attend the live event, a...

  • Enabling and customizing the Support Home page

    Environment: Customer Portal, End-user Pages Resolution: Within the Customer Portal (CP) end-user pages, the home.php  file defines the functionality of the Support Home page. Staff whose...

Documentation (3299)

  1. Popular Answers about Intelligent Advisor

    Getting Started: Documentation for Intelligent Advisor Intelligent Advisor Overview Key uses of Intelligent Advisor Key Concepts in Intelligent Advisor Digging In: Intelligent Advisor Interviews in...

  2. Standard Text system-defined variables

    Environment: Standard Text, System-defined Variables, $ Resolution: The following table lists the system-defined variables (standard content variables) that are available for standard text...

  3. Popular Answers About Business Rules

    Getting Started: Overview of business rule functionality Best practices for setting up incident rules Blog: Business Rules and SLAs   Enhanced Business Rules Enhanced Business Rules object...

  4. Documentation for Oracle B2C Service Knowledge Advanced

    Oracle B2C Service Knowledge Advanced documentation includes detailed help for product configuration and customization, installation and update procedures, maintenance pack information, archived...

  5. Oracle B2C Service Deprecations

    Environment Deprecation Announcements and End of Life (EOL) scheduling for Oracle B2C Service features/modules Resolution: Important update , CCOM v1.2 and v1.3 are no longer deprecated...

  6. Sessions, visits and hits explained

    Environment: Oracle B2C Service All supported versions Resolution: Sessions Billable Sessions allow end users to access Web Self-Service, Chat, Feedback, Outreach, Mobile and CX for Facebook...

  7. Browser UI Contact Workspace

    Browser UI Service and Dynamic Agent Desktop A link is provided for each section where additional information is available. Object Types •  Answers •  Assets •  Contacts...

  8. Session usage information

    Environment: All Oracle B2C Service versions Resolution: Step 1: There is a script that examines sessions totals across the entire B2C tenancy and proactively discounts sessions from IP addresses...

  9. Oracle B2C Service Maintenance FAQs

    Environment: Maintenance windows Oracle B2C Service Resolution: Below are Frequently Asked Questions for End-Users regarding open scheduled change windows to update the Management Framework of...

  10. Variables are not converted if appended with a letter, number or underscore

    Environment: Standard Text, System-defined Variables, dollar sign ($) Oracle B2C Service NOTE: -  This answer applies to variables used in standard text messages and appended within incident...
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