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Knowledge Base (3232)

  1. Answer: Environment: Standard Text, System-defined Variables, $ Resolution: The following table lists the system-defined variables (standard content variables) that are available for standard text...
  2. Answer: Environment: Maintenance Packs (previously known as Service Packs) Oracle B2C Service Release and Maintenance Schedule All supported versions Resolution: Oracle issues maintenance packs to enhance...
  3. Answer: Environment: Incidents, Analytics Resolution: Incident thread data is retained in a separate table from the general incidents table. In addition, there are several different types of threads, which...
  4. Answer: Environment: Contact Management Oracle B2C Service Support Site > Site Tools Resolution: Contact Management allows an organization to manage its contacts, including the ability to add new...
  5. Answer: Environment: Chat, Engagement Panel (EP), Browser UI Oracle B2C Service Resolution: The Engagement Panel (EP) is the section of the Browser UI where agents handle live chats. The icons available on...
  6. Updated Answer: Environment Deprecation Announcements and End of Life (EOL) scheduling for Oracle B2C Service features/modules Resolution: Please see below for common Q&A about feature deprecation and...
  7. Updated Answer: The following links direct you to all documentation for this release of Oracle B2C Service. Version specific functionality and features can be found in Release Readiness documentation...
  8. Answer: Environment: SOAP API Resolution: A common mistake in SOAP requests is made when attempting to remove information from a field. For example let's take the following SOAP envelope excerpt...
  9. Answer: Environment: Oracle Cloud Portal / My Services / Configuration Assistant Resolution: Oracle Cloud Portal (cloud.oracle.com) houses self-service tools that Oracle B2C Service customers can use...
  10. Answer: Environment: Office 365 mailboxes Solution: When setting up mailboxes to use OAuth to connect to Office365 mailboxes you must first create an App Registration on Microsoft's Azure Active...
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