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Browser UI Contact Workspace
Answer ID 9018   |   Last Review Date 11/10/2019

What contact workspace elements are supported by the Browser User Interface?

Browser UI Service and Dynamic Agent Desktop
A link is provided for each section where additional information is available.

  • Object Types
    •  Answers
    •  Assets

    •  Contacts
         -  Fields
         -  Relationship Items
         -  Actions
         -  Workspace Controls

    •  Custom Objects
    •  Incidents
    •  Organizations
    •  Tasks
  • Workspace Elements
    •  Controls
    •  Custom Fields
    •  Fields
    •  Labels
    •  Relationship Items
  • Workspace Rules
  • Agent Scripts
  • Channels
  • Desktop Workflows

NOTE:  The Agent Browser User Interface is only supported for the last five (5) Oracle B2C Service releases for all customers.


* Items in the tables below showing asterisk (*) indicates that detail is not yet supported.



Fields
 Name  Type  Browser UI Support   Notes
 Acquired  Date  Supported  
 Address  Address  Supported  
 Alternate Email 1 Invalid  Menu  Supported  
 Alternate Email 2 Invalid  Menu  Supported  
 Channel Usernames  Channel Usernames  Supported  
 Contact Id  Integer  Supported  Read only
 Contact Lists  Contact List  Supported  
 Contact Type  Menu  Supported  
 Created  Date/Time  Supported  Read only
 CX State  Multi-Choice Menu  Supported  
 Disabled Flag  Menu  Supported  
 Email Addresses  Email  Supported  Disable Email Icon designer option is supported
 Email Format  Menu  Supported  
 First Name  Text  Supported  
 Global Opt-In  Menu  Supported  
 Last Name  Text  Supported  
 Lines Per Page  Integer  Supported  
 Login  Text  Supported
 Marketing Organization Name  Text  Supported  
 Organization  Search Menu  Supported  
 Phone Numbers  Phone Number  Supported  
 Primary Email Invalid  Menu  Supported  
 Rule State  Rule State  Supported  
 Salesperson  Sales Account  Supported  
 Source  Source  Supported  
 Survey Opt In  Menu  Supported  
 Title  Text  Supported  
 Updated  Date/Time  Supported  Read only




Relationship Items
 Name  Browser UI Support   Notes
 Assets  Supported  
 Audit Log  Supported  
 Custom Object Relationship  Supported  
 File Attachments  Supported  
 Incidents  Supported  
 Notes  Supported  Org Filter Supported
 Opportunities  Supported  
 Outreach Activity View  *  
 Role Sets View  *  
 SLA Container  Supported  
 SLA Instance View  Supported  Assets report tab not yet supported
 Survey History View  Supported  
 Tasks  Supported  
 


Actions
 Action  Browser UI Support   Notes
 Appointment  *  
 Bookmark URL  Supported  Always available and cannot be disabled via workspace configuration.
 Copy  Supported  
 Delete  Supported  
 Expand/Collapse  *  
 Forward  Supported  
 Info  *  
 Links  *  
 New  Supported  
 Print  Supported  
 Refresh  Supported  
 Reset Password  Supported  Only if Contact is associated
 Save  Supported  
 Save & Close  Supported  
 Spell Check  *  Leverages Browser Spellcheck



Workspace Controls
 Name  Browser UI Support   Notes
 Answer  Supported  
 Banner Flag  Supported  
 Browser  Supported  
 Button  Supported  
 Hyperlink  Supported  
 Image  Supported  
 List Box  Supported  
 Menu  Supported  
 Panel  Supported  
 Intelligent Advisor  Supported  
 Radio Buttons  Supported  
 Report  Supported  
 Script  Supported  
 Spacer  Supported  
 Survey By Proxy  *  
 Tab set  Supported  
 Table  Supported  
 Text  Supported  
 Text Box  Supported  
 Title Bar  Supported  



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