What is SHTC_ENTER_TO_SEND responsible for?

Environment:

Chat, Configuration settings

Resolution:

The definition of this configuration setting is as follows:

SHTC_ENTER_TO_SEND
If enabled, text entered in the agent's message text box is sent when the agent presses Enter (without having to click the Send button). If disabled the agent may send using the shortcut combination specified by the Send button. Default is enabled (Yes).

Path to setting(s): Select Configuration from the navigation area > Site Configuration > Configuration Settings > and search by Key.

The default shortcut combination for the 'Send' button is ALT+S. This shortcut will work even if SHTC_ENTER_TO_SEND is enabled.  For additional information regarding shortcut keys please see Customizing the shortcut keys used in workspaces .