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Environment:
All supported versions.
Resolution:
During the ClickOnce installation process the Oracle B2C Service application will create an application launch file in the agents' Windows Start Menu here:
C:\Users\%UserProfile%\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\RightNow
If the agent would like a shortcut to launch the Oracle B2C Service application from the Windows Desktop or Task Bar, please have them perform the following steps:
Desktop: 1. Select the Windows icon to open the Start Menu. 2. In the app list, select and drag the B2C Service icon to your desktop. Windows creates a shortcut to the application without removing the app from the Start Menu.
Desktop: 1. Select the Windows icon to open the Start Menu. 2. In the app list, select and drag the B2C Service icon to your desktop.
Windows creates a shortcut to the application without removing the app from the Start Menu.
Additional Notes:
The RightNow launch icon in the Windows Start Menu is a ClickOnce application reference file, not a shortcut. This file should never be moved from its original location as determined by the installation process. Doing so will result in unexpected behavior of the ClickOnce installation or update process.