Why isn't the application that displays the knowledge base of our CX site working in the Facebook fan page?
Environment:
November 2011, Facebook
Resolution:
It is likely the Oracle B2C Service for Facebook feature was not configured properly. Example: The Page Tab URL and Secure Page Tab URL both end in "splash/". Please refer to Answer 4193: Configuring Self Service for Facebook for the latest CX for Facebook configuration guide.
To correct this, please submit a service request via Ask Technical Support. When submitting support incidents to Oracle B2C Service Technical Support regarding CX for Facebook please provide the following:
1. The exact URL to the Facebook Fan Page that contains the CX for Facebook app. EX: http://www.facebook.com/pages/Test/355526455540421
2. Screen shots of your Facebook settings found at http://developers.facebook.com (see screen shots below)
Click to enlarge images