Collapse
Submit a Service Request
Contact Information for Technical Support
My Service Notifications
B2C for Facebook not functioning
Answer ID 4373 |
Last Review Date 11/09/2019
I have implemented CX for Facebook, but the Ask A Question page is throwing an error.
Environment:
B2C for Facebook
Resolution:
Clear cookies and remove permission for the B2C for Facebook application access to the Facebook account.
- Log in to the Facebook account
- Click on the upper right hand "Home" menu then "Account Settings"
- Click on "Apps" on the left hand side of the screen
- Click the 'x' next to the application that you got the error in, to remove it
- Log out of Facebook
- Clear your cookies and browsing history (including any information stored by add-ons)
- Close and reopen your browser
- Follow normal steps to access the B2C for Facebook feature
Cause:
Unknown error "There was an error with the request and the action could not be completed. Your attachment may be too large."