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Products and Categories Synchronization with Knowledge Advanced
Answer ID 10305   |   Last Review Date 07/24/2019

I created a new Product or Category in Products/Categories/Dispositions in Oracle B2C Service, why does it not appear in Authoring?

Environment:

Oracle B2C Service Knowledge Advanced

Issue:

An Administrator made a change to the Products/Categories/Dispositions hierarchy but it does not reflect in the Authoring.

Resolution:

The new product or category should be displayed in Authoring immediately. If it does not appear, a backup process runs every night to ensure any uncaught changes are accurately reflected in Authoring.

Cause:

Products and Categories synchronize in two ways:

1. Immediate: Handled by a Server Process Model (SPM) process that is kicked off when a change to a product or category is saved.

2. Daily: Batch job that runs overnight and synchronizes Products and Categories. This ensures nothing gets missed in the event there is a problem with the SPM process.


Notes:

For clarification regarding Product and Category visibility in Knowledge Advanced, please refer to Answer ID 10468: Product, Category and Disposition visibility settings are not respected by Knowledge Advanced

If you are unfamiliar with Products/Categories/Dispositions in Oracle B2C Service, please refer to 'Adding and Editing Products, Categories, and Dispositions'.

For additional information, refer to the 'Defining Products and Categories' section in the online documentation for the version your site is currently running. To access Oracle B2C Service Knowledge Advanced manuals and documentation online, refer to the Answer ID 8156: Documentation for Oracle B2C Service Knowledge Advanced

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