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Product and Category visibility settings are not respected by Knowledge Advanced
Answer ID 10468   |   Last Review Date 07/24/2019

After making a Product or Category not visible on the Product/Category/Disposition page, why does it still appear in Authoring?

Environment:

Oracle B2C Service Knowledge Advanced

Issue:

When using Knowledge Advanced, the Oracle B2C Service Product/Category/Disposition visibility settings are not used. I marked a Product or Category as not visible on the Product/Category/Disposition page, but they still appear in Authoring > Repository settings.

Resolution:

When KA is enabled on a site, the Product/Category/Disposition visibility settings for products and categories are not synchronized as this functionality is handled by KA. Visibility of products and categories can be configured in Authoring > Repository > Views settings.

Cause:

This issue occurs because the same functionality overlaps in KA and B2C Service. Because of this, It was determined that when a site has KA enabled the Authoring configuration will dictate functionality and the Product/Category/Disposition visibility settings will be ignored.

Notes:

If you are unfamiliar with Product/Category/Disposition visibility settings in Oracle B2C Service, please refer to 'Edit Visibility Settings for Multiple Products Simultaneously'.

For more information about Views and Interfaces, see the sections Creating Knowledge Advanced Views and Associating Views and Locales with Interfaces in Configuring Knowledge Advanced within Service Cloud.

For additional information, refer to the 'Category and Product Visibility for Knowledge Advanced Authors' section in the online documentation for the version your site is currently running.

To access Oracle B2C Service Knowledge Advanced manuals and documentation online, refer to the Answer ID 8156: Documentation for Oracle B2C Service Knowledge Advanced.

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