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  1. Popular Answers about Sessions, Web Visits and Web Indexing

    Web visits / Visit Tracking / billable sessions Session usage information Sessions, visits and hits explained How to understand and investigate site activity Session information in incidents...

  2. Contacting Oracle B2C Service Technical Support Services

    Environment: Contacting Oracle B2C Service Technical Support Resolution: The  Oracle B2C Service Technical Support Services Guide  provides best practices for interacting with our Technical...

  3. Technical Documentation and Sample Code

    When considering the use of sample code found here or elsewhere within Oracle B2C Service properties, be aware that such code is not and will not be supported by the Oracle B2C Service Technical...

  4. Documentation for Oracle B2C Service Products

    Updated Oracle B2C Service documentation includes detailed help for product configuration and customization, installation and update procedures, release resources, and additional guides. Supported...

  5. Enabling and customizing the Support Home page

    Environment: Customer Portal, End-user Pages Resolution: Within the Customer Portal (CP) end-user pages, the home.php  file defines the functionality of the Support Home page. Staff whose...

  6. Workspace Rules Tips and Tricks

    Updated If you've ever wished to navigate Workspace Rules with a bit more clarity, Principal Technical Support Engineer Andrei Soimareanu has you covered!  In case you couldn't attend the live event, a...

  7. B2C Service Data Lifecycle Policies

    Updated Do you yearn to learn more about Data Lifecycle Policies? Check out our recent webinar on B2C Service Data Lifecycle Policies , presented by Principal Technical Support Engineer Alex Blanatui. The...

  8. Lights, camera, action, Pro Tips!

    Updated Pass the popcorn, it’s summer blockbuster season. What are you lining up to see this cinematic summer? F1?   Kantara: Chapter 1? Something else that ends in 1? The B2C Service Support team loves...

  9. Now Available: Live Agent Handoff and Inline Translation using Fern

    New We're excited to introduce the latest enhancements to Fern, our Oracle Digital Assistant available on the B2C Service Support Portal (cx.rightnow.com).   Expanded Support: Introducing Live Agent...

  10. Troubleshooting Lost Incoming Email in B2C Service

    Updated If you missed our recent webinar on Troubleshooting Lost Incoming Email in B2C Service , a recording is now available - CLICK HERE to access the recording. During this session, Principal Technical...