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Knowledge Base (117)

  1. Rich text editor updates for Knowledge Advanced Authoring UI in the Browser User Interface

    Answer: Environment : Knowledge Advanced Authoring UI, Browser UI, Oracle B2C Service    Resolution : The new rich text editor is now available on a controlled availability. The new editor is more...

  2. Setting up service level agreements (SLAs)

    Answer: Environment: Customer Portal, Service Level Agreements Resolution: Service Level Agreements (SLAs) allow flexibility in the amount of support provided to your customers. When you create an SLA, you...

  3. iFrame PDF not working after 24B upgrade

    Updated Answer: Environment: Knowledge Advanced (KA), Browser User Interface (BUI), Customer Portal (CP)   Issue: KA answers displaying PDF documents using iframe tags are showing an error. This occurs in...

  4. Make document not editable

    Answer: Environment: Oracle B2C Service Feedback Oracle B2C Service Outreach Issue: This has been observed in a web page document, served via a campaign, though it could appear elsewhere.  In that...

  5. Debugging formatting issues on the CP pages

    Answer: Environment: All end user pages using Customer Portal Resolution: End user page formatting is controlled by page Cascading Style Sheets (CSS) files.  The development (editable) version of...
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