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Knowledge Base (117)

  1. Setting up service level agreements (SLAs)

    Answer: Environment: Customer Portal, Service Level Agreements Resolution: Service Level Agreements (SLAs) allow flexibility in the amount of support provided to your customers. When you create an SLA, you...

  2. Rich text editor updates for Knowledge Advanced Authoring UI in the Browser User Interface

    Answer: Environment : Knowledge Advanced Authoring UI, Browser UI, Oracle B2C Service    Resolution : The new rich text editor is now available on a controlled availability. The new editor is more...

  3. iFrame HTML not Working after 24B Upgrade

    Updated Answer: Environment: Knowledge Advanced (KA), Browser User Interface (BUI), Customer Portal (CP)   Issue: KA answers displaying PDF documents using iframe tags are showing an error. This occurs in...

  4. Rich text editor updates for Knowledge Foundation Answer Workspace in the Browser User Interface

    Answer: Environment: Knowledge Foundation Answer Workspace, Browser UI, Oracle B2C Service    Resolution: The new rich text editor is now available on a controlled availability. The new editor is a...

  5. Creating and using system and answer variables

    Answer: Environment: System and Answer Variables Oracle B2C Service, All versions Resolution: In Oracle B2C Service, there are two types of variables -- user-defined answer variables that can be included in...
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