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Browser UI Desktop Workflows
Answer ID 9845 |
Last Review Date 10/29/2021
What Desktop Workflow elements are supported by the Browser User Interface?
Browser UI Service and Dynamic Agent Desktop
A link is provided for each section where additional information is available.
- Workspace Elements
• Controls
• Custom Fields
• Fields
• Labels
• Relationship Items - Workspace Rules
- Agent Scripts
- Channels
- Desktop Workflows
• Element Types
• Connectors
• Decisions
• Set Fields
NOTE: The Agent Browser User Interface is supported for only the newest four (4) Oracle B2C Service releases for all customers.
* Items in the tables below showing asterisk (*) indicates that detail is not yet supported.
Element Types
Connectors
Decisions
Set Fields
Set Field | Object Type | Field Type | Browser UI Support | Notes |
Set field on working record | Standard & Custom Objects | Currency field | Supported | |
Date or DateTime field | Supported | |||
Email field | Supported | |||
Menu field | Supported | |||
Number field | Supported | |||
Phone Text field | Supported | |||
Relationship field | Supported | |||
Non-hierarchical menu field | Supported | |||
Text field | Supported | |||
URL text field | Supported | |||
Set default values on Workspace | Standard & Custom Objects | Supported |
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