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Browser UI Analytics
Answer ID 9038   |   Last Review Date 07/30/2019

What analytics elements are supported by the Browser User Interface?

Browser UI Analytics

The following runtime features are supported for reports that are configured with these features in the Service Console report designer:

  • High Level Functionality Support
  • Calculations
  • ChartsInline Gauges
    •  3 new inline gauge styles for November 2016
    •  31 of 37 chart types supported
  • Data Types supported (details)
    •  All Supported for columns
    •  Most supported for filters 
  • Formatting
    •  Color Schemes
    •  Column Widths (best fit, percentage and pixel)
    •  Conditional Formatting
    •  Exception Based Formatting
    •  Report and Chart Styles
    •  Report Widths (best fit, percentage and pixel)
  • Record Commands for supported object types
  • Report Linking/Drill Downs
  • Report Options
  • Rollups
  • Show/Hide Columns
    •  Change column visibility at runtime
    •  Column visibility configured in report  
  • Slicing
  • Sorting
    •  Change Sorting at runtime
    •  Sorting configured in report 

NOTE:  The Agent Browser User Interface is only supported for the last five (5) Oracle B2C Service releases for all customers.

Within the Browser UI, the majority of Analytics functionality is supported at runtime. This means that the supported versions noted below for individual functionality will render correctly when a user runs reports containing these functionalities.  However, reports must be configured in the Service Console using the native report designer as there is not yet a report designer in Browser UI.

There are a few runtime options available such as hiding/showing columns, reordering columns and individual/multi-column sorting. The following section will assist with understanding what is and what is not supported from the specified release onward.


* Items in the tables below showing asterisk (*) indicates that detail is not yet supported.



High Level Functionality Support

The following functionalities are supported at runtime within Browser UI for reports configured in the Service Console.

 Functionality  Supported?  Notes
 Cached Report Scheduling  Supported  New to Nov 16
 Calculations  Supported  
 Charts  Supported  31 of 37 chart types supported
 Computed Columns  Supported  
 Conditional Formatting  Supported  
 Cross Tab  Supported  
 Custom Scripts  Supported  
 Data Formatting/Styling  Supported  
 Designers  *  Report and Dashboard not yet available
 Docked Filters  Supported  
 Exceptions  Supported  
 Field Chooser  Supported  
 Inline Aggregate  Supported  
 Inline Edit  Supported  
 Inline Gauges  Supported  
 Permissions  Supported  
 Record Layout  Supported  
 Report Linking  Supported  Both regular and conditional report linking are supported
 Report Drilldowns  Supported  
 Rollups  Supported  
 Scheduling  N/A  Scheduled reports are sent via mail server
 Search Dialog Designer  N/A  Filter order defined in Service Console supported in BUI reports
 Section Visibility  Supported  e.g. header, footer, chart, data
 Slice  Supported  
 Text Fields  Supported  e.g. Title, sub-title, etc.

 

 

Charts/Inline Gauges

The following Charts are supported at runtime within Browser UI for reports configured in the Service Console.

 Chart Types  Supported?  Notes
 Area (2D)  Supported  
 Area (3D)  Supported  
 Bar – Vertical 2D  Supported  
 Bar – Vertical 3D  Supported  Rendered as 2D
 Bar – Horizontal 2D  Supported  
 Bar – Horizontal 3D  Supported  Rendered as 2D
 Bar – Stacked Vertical 2D  Supported  
 Bar – Stacked Vertical 3D  Supported  Rendered as 2D
 Bar – Stacked Horizontal 2D  Supported  
 Bar – Stacked Horizontal 3D  Supported  Rendered as 2D
 Funnel 2D  Supported  
 Funnel 3D  Supported  
 Gantt 2D  *  
 Gantt 3D  *  
 Gauge - Linear  Supported  
 Gauge - Circular  Supported  
 Line 2D  Supported  
 Line 3D  Supported  Rendered as 2D
 Line/Bar Combo 2D  Supported  
 Line/Bar Combo 3D  Supported  Rendered as 2D
 Line/Bar (Stacked) Combo 2D  Supported  
 Line/Bar (Stacked) Combo 3D  Supported  Rendered as 2D
 Pareto 2D  Supported  
 Pareto 3D  Supported  Rendered as 2D
 Pie 2D  Supported  
 Pie 3D  Supported  
 Pie (Donut) 2D  Supported  
 Pie (Donut) 3D  Supported  Rendered as 2D
 Pyramid 2D  Supported  
 Pyramid 3D  Supported  Rendered as Funnel
 Radar  Supported  Rendered as Funnel
 Stock – Candle  Supported  
 Stock – High/Low  Supported  
 X-Y Scatter  Supported  
 X-Y Line  Supported  
 X-Y Bubble  *  
 X-Y Bubble/Line Combo  *  



Data Types Supported - Details

The following data types are supported at runtime for reports that are configured in the Service Console.

 Data Types Columns Supported? Filter Supported? Notes
 Action Links  Supported  n/a  
 Date  Supported  Supported  
 Date/Time  Supported  Supported  
 Currency  Supported  Supported  
 Expressions  Supported  Supported  
 Float  Supported  Supported  
 Flat Hierarchy (e.g. Accounts)  Supported  Supported  
 Hierarchical Menu  Supported  Supported  
 Integer  Supported  Supported  
 Menu (e.g. Queues, Status)  Supported  Supported  
 Text  Supported  Supported  
 Text Area  Supported  Supported  
 Text Area Pseudo (e.g.incidents.search_thread)  N/A  Supported  
 URL columns  Supported  Supported  



Formatting

The following table show the available runtime report formatting options and the version that these are supported within Browser UI for reports configured in the Service Console.

 Formatting Area  Supported?  Notes
 Chart Formatting  Supported  
 Column Formatting  Supported  
 Conditional Formatting  Supported  
 Data Type Formatting  Supported  e.g. dates, percent, second/minute formatting, etc.
 Exception Based Formatting  Supported  
 Margin Formatting  Supported  
 Section Styling  Supported  

 


Report Options Support

The following table show the available runtime report options and the version that these are supported within Browser UI for reports configured in the Service Console.

 Report Options  Supported?  Notes
 Cache drilldown levels  *  
 Data source  Supported  Report or Operational DB
 Display Calculations Single Line  Supported  
 Display Calculations Multi-Line  Supported  
 Dynamic Img  *  
 Dynamic Text  Supported  
 Freeze Columns  *  
 Image – Change report icon  Supported  
 Images - Inline images  Supported  
 Maximize / Minimize  Supported  
 Open report without prompting for search  parameters  Supported  
 Open editor when report contains only 1 row (quick & editor search reports only)  Supported  
 Paging  Supported  Client and server side
 Refresh report when data shown is changed in the editor  Supported  
 Refresh all split levels simultaneously  *  
 Auto-Refresh options visible at run-time  *  
 Auto-Refresh enabled by default  Supported  
 Refresh Interval: (300 Seconds default)  Supported  60 Seconds minimum
 Report Linking Filter Assignment  Supported  Parent Column Values, Parent Filter Values, Default Values, Custom Values
 Report Link Window Options  Supported  Separate Window, Same Window, Split Window (top, bottom, left, right).
 Row Numbers  Supported  
 Show/Hide Columns  Supported  Right click on data grid header for column controls
 Sorting (single and multi-column)  Supported  Use sort arrows in column header for single column sort or right click header > Sort > Advanced to access multi-column sort dialog
 Text Fields  Supported  
 Widths - Column and Report  Supported  Best Fit, %, Pixel, Inches, CM, MM

 


Navigation Functionality Options Support

The following tables show the available runtime report options for rollups and slicing and the version these are supported within Browser UI for reports configured in the Service Console.

 Rollup Options  Supported?  Notes
 Collapse rollups when report is loaded  Supported  
 Display group counts  Supported  
 Display rollup column headings  *  
 Display rollup headings  Supported  
 Display rollup headings multi-line  *  
 Multi-column rollups  Supported  
 Multi-level rollups  Supported  Up to 3 levels
 Repeat column headings for each row  *  
 Show field in view  Supported  
 Sort ascending/descending  Supported  
 Sort by menu sequence  Supported  

 

 Slicing Options  Supported?  Notes
 Display slice group counts  Supported  
 Drag and drop  *  
 Multi-level slicing  Supported  
 Slicing as links  Supported  
 Slicing as tree  Supported  
 Slicing by buckets  *  
 Sort ascending/descending  Supported  
 Sort by menu sequence  Supported  

 

 

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