Can I modify the "Agent Overview" and "Service Overview" standard infolet dashboards?

Environment:

Reports, Analytics
Oracle B2C Service

Resolution:

The Agent Overview and Service Overview dashboards in the Infolets report folder (i.e. \Public Reports\Service\Infolets) provide a look at agent performance and the status of your contact center, respectively. There is currently no way to create or copy Infolet dashboards in Oracle B2C Service, but the individual reports in the Infolets can be copied and modified for your specific use as formatted reports and/or as part of a separate dashboard.

Reviewing the reports in these dashboards will help you gain an understanding of:

• Custom record layout: Placing fields where you want them
• Inline gauges: LED, status gauges (horizontal and vertical) added in November 2016 release
• Use of margins for field and image positioning
• Inline images
• Web Theme (new in November 2016): New modern looking report and chart style

These are intended to help give report administrators ideas of how to create their own custom reports and dashboards.

The infolet dashboards were created to demonstrate Infolets functionality. As previously mentioned, these infolet dashboards cannot be copied or modified. 

For additional information, refer to the 'Placing content on the dashboard' section in the Online Help User Guide documentation. To access Oracle B2C Service manuals and documentation online, refer to the Documentation for Oracle B2C Service Products.