When attempting to log in to the Cobrowse administrator or agent page, why do I receive a "Login has failed..." error?
Cobrowse (Administrator pages)
When attempting to log in to the Cobrowse administrator or agent page, I receive the message:
"Login has failed due to company restrictions. Please contact your company Administrator."
The reason an account is seeing this message is due to the present configurations in the IP Address Restriction section for your Cobrowse site. This configuration is used to specify one or more valid IP addresses from which an account can log in to the Cobrowse instance. If an account login is attempted from an IP address not listed in this configuration, they will receive the above message and be unable to login.
To resolve this issue, please attempt the following suggestions:
- Reach out to a colleague or manager who has Configuration Administrator permissions. They will be able to log in to the Cobrowse Administrative pages and either relax the IP address restrictions or add your IP address to the configuration.
- Accounts with Configuration Administrator permissions will be able to change this configuration setting according to Cobrowse documentation. Please find more information on this configuration in Answer ID 8757: Documentation for Oracle Cobrowse. Please refer to the Cobrowse Deployment Guide and navigate to Creating Configuration Files for Privacy and Security > Configure IP address restrictions.
- If you are the only account with Configuration Administrator permissions and have locked yourself out of your site due to this configuration, please submit a service request to Ask Technical Support indicating these details.