Why is the Screenshare button grayed out and the Cobrowse control displays an alert message?
When a chat is initiated the Screenshare button is grayed out and the Cobrowse control status displays:
"The customers environment does not support this version of Cobrowse"
Cobrowse requires the enhanced console. The Screenshare button will be grayed out if using the legacy console.
- chat/ChatCobrowsePremium - should be used on the chat/chat_landing.php page
- utils/CobrowsePremium - should be used in the templates/standard.php
The utils/CobrowsePremium widget provides access to the launcher js. Putting this widget in the template provides Cobrowse access to all end-user pages that use the template.