Skip Navigation
Expand
Cobrowse agent can't type in browser fields
Answer ID 8769   |   Last Review Date 09/26/2018

Agents are not able to type in browser fields when Cobrowsing with a customer. They are in Advanced mode with Full Control. Why isn't this working?

Environment:

Cobrowse

Resolution:

This behavior has been known to occur if the agent does not have Java Runtime Environment 64-bit installed. In order for the Cobrowse tool to work correctly, the agent must have the 64-bit version of Java Runtime Environment installed.


For more information, refer to the following:

Answer ID 6956: Cobrowse and 64 bit Internet Explorer and Java Runtime Environment

Answer ID 5673: System Requirements for Oracle Cobrowse

Available Languages for this Answer:

Notify Me
The page will refresh upon submission. Any pending input will be lost.