Which agent and customer environments are supported by Oracle Cobrowse?
Oracle Co-browse (all versions)
The information below provides supported environments for both agents and end-user customers using Co-browse:
- In Instant Co-browse Mode (ICB)
- In Advanced Co-browse Mode
- Integrated with the Oracle B2C Service Dynamic Agent Desktop or B2C Service Chat
- The Co-browse Administrative Console
System Requirements for Oracle Standalone Co-browse:
Note: For each browser mentioned below, the supported version is the latest (most recent) stable version.
|OS Family||Required Version||Browser||Notes|
Compatibility mode, quirks mode, and IE8-IE10 document modes are not supported
Support for IE11 to be phased out by summer of 2022.
Big Sur 11.6.1
|ACB is not supported in this configuration due to browser limitations.|
|iOS||iOS 12, iOS 13||Safari|
In-App Co-browse System Requirements
|OS Family||Required Version|
|Android||Android SDK 16 and higher (Android 4.1+)|
|iOS||12.0 or higher|
Oracle Co-browse integrated with the Oracle B2C Service Agent Desktop and/or B2C Service Chat adheres to the Oracle B2C Service System Requirements. See Oracle B2C Service Infrastructure Requirements for your versions.