When are Browser UI sites updated? 

Environment:

Browser User Interface (BUI) Updates

Resolution:

Browser User Interface is a single-version service that is updated without user impact. Agents can continue to work during deployment and can take the update at their leisure. We consider the service continuous delivery and may perform updates as needed. New features are detailed as they are released in the quarterly What's New. See Oracle Cloud Readiness for previous quarterly releases.

Note that the Feature Freeze for Browser UI is from October 3rd to January 9th.

Please see below for planned future updates and with release notes for past releases linked:

October Updates

Start dates and available details for each Update

Start Dates	Build	Release Notes	What's New
Non-production site deployment starts Oct 17th  Production site deployment starts Oct 31st	3.24.10.11-b0003	Oct 31
Non-production site deployment starts Oct 3rd  Production site deployment starts Oct 17th	3.24.09.30-b0001	Oct 17
Non-production site deployment starts Sep 19th  Production site deployment starts Oct 3rd	3.24.09.13-b0002	Oct 3

September Updates

Start dates and available details for each Update

Start Dates	Build	Release Notes	What's New
Non-production site deployment starts Sep 5th  Production site deployment starts Sep 19th	3.24.08.30-b0001	Sep 19
Non-production site deployment starts Aug 22nd  Production site deployment starts Sep 5th	3.24.08.19-b0001	Sep 5

August Updates

Start dates and available details for each Update

Start Dates	Build	Release Notes	What's New
Non-production site deployment starts Aug 8th  Production site deployment starts Aug 22nd	3.24.08.03-b0002	Aug 22
Non-production site deployment starts Jul 25th  Production site deployment starts Aug 8th	3.24.07.19-b0003	Aug 8

July Updates

Start dates and available details for each Update

Start Dates	Build	Release Notes	What's New
Non-production site deployment starts Jun 27th  Production site deployment starts Jul 11th	3.24.06.21-b0001	Jul 11
Non-production site deployment starts Jul 11th  Production site deployment starts Jul 25th	3.24.07.05-b0001	Jul 25

June Updates

Start dates and available details for each Update

Start Dates	Build	Release Notes	What's New
Non-production site deployment starts May 30th  Production site deployment starts Jun 13th	3.24.05.24-b0001	Jun 13	Release notes updated 6/12
Non-production site deployment starts Jun 13th  Production site deployment starts Jun 27th	3.24.06.10-b0001	Jun 27

May Updates

Start dates and available details for each Update

Start Dates	Build	Release Notes	What's New
Non-production site deployment starts Apr 18th  Production site deployment starts May 2nd	3.24.04.12-b0001	May 2
Non-production site deployment starts May 2nd  Production site deployment starts May 16th	3.24.04.29-b0001	May 16
Non-production site deployment starts May 16th  Production site deployment starts May 30th	3.24.05.10-b0003	May 30

April Updates

Start dates and available details for each Update

Start Dates	Build	Release Notes	What's New
Non-production site deployment starts Mar 21st  Production site deployment starts Apr 4th	3.24.03.15-b0003	Apr 4
Non-production site deployment starts Apr 4th  Production site deployment starts Apr 18th	3.24.04.03-b0001	Apr 18

March Updates

Start dates and available details for each Update

Start Dates	Build	Release Notes	What's New
Non-production site deployment starts Feb 22nd  Production site deployment starts Mar 7th	3.24.02.16-b0002	Mar 7
Non-production site deployment starts Mar 7th  Production site deployment starts Mar 21st	3.24.03.01-b0001	Mar 21

February Updates

Start dates and available details for each Update

Start Dates	Build	Release Notes	What's New
Non-production site deployment starts Jan 25th  Production site deployment starts Feb 8th	3.24.01.21-b0001	Feb 8
Non-production site deployment starts Feb 8th  Production site deployment starts Feb 22nd	3.24.02.02-b0002	Feb 22

January Updates

Start dates and available details for each Update

Start Dates	Build	Release Notes	What's New
Non-production site deployment starts Jan 11th  Production site deployment starts Jan 25th	3.24.01.05-b0001	Jan 25

November Updates

Start dates and available details for each Update

Start Dates	Build	Release Notes	What's New
Non-production site deployment starts Oct 19th  Production site deployment starts Nov 2nd	3.23.10.20-b0002	Nov 2
Non-production site deployment starts Nov 2nd  Production site deployment starts Nov 16th	3.23.11.02-b0002	Nov 16

All customers will receive these updates with zero down time.  At the time the update is pushed, all agents that are logged in will receive a message box which says "A new version of the product is available. Click here or refresh your browser to use the new version." They can choose to accept the update or wait until they finish their current open work:

The first user that accepts the update for a specific interface will incur a cache hit, the cache for that interface will be re-created and that single user will experience a longer than usual refresh, but no other user of that interface will experience that lag.

Agent Browser User Interface is supported for the newest four (4) releases.  Therefore to maintain Browser User Interface support, you must update Oracle B2C Service at least once a year. In order to leverage the latest and greatest of Agent Browser User Interface, we recommend you update quarterly to remain on the newest version of Oracle B2C Service.

Other answers with Browser User Interface information:
Answer 8173: Documentation for Supported Features in Browser User Interface
Answer 10506: Popular Answers about Browser User Interface (BUI)