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Browser User Interface Updates
Answer ID 8598   |   Last Review Date 05/23/2025

When are Browser UI sites updated? 

Environment:

Browser User Interface (BUI) Updates

Resolution:

Browser User Interface is a single-version service that is updated without user impact. Agents can continue to work during deployment and can take the update at their leisure. We consider the service continuous delivery and may perform updates as needed. New features are detailed as they are released in the quarterly What's New. See Oracle Cloud Readiness for previous quarterly releases.

Please see below for planned future updates and with release notes for past releases linked:

June Updates

 
Start dates and available details for each Update
Start DatesBuild Release Notes 
 Non-production site deployment starts May 23rd
 Production site deployment starts Jun 6th
3.25.05.16-b0002Jun 6  

May Updates

 
Start dates and available details for each Update
Start DatesBuild Release Notes 
 Non-production site deployment starts May 1st
 Production site deployment starts May 23rd
3.25.04.25-b0003
3.25.04.25-b0004
May 23 
 Non-production site deployment starts Apr 17th
 Production site deployment starts May 1st
3.25.04.11-b0003May 1 

April Updates

 
Start dates and available details for each Update
Start DatesBuild Release Notes What's New
 Non-production site deployment starts Apr 3rd
 Production site deployment starts Apr 17th
3.25.03.28-b0002Apr 17  
 Non-production site deployment starts Mar 20th
 Production site deployment starts Apr 3rd
3.25.03.14-b0003Apr 3  

March Updates

 
Start dates and available details for each Update
Start DatesBuild Release Notes What's New
 Non-production site deployment starts Mar 6th
 Production site deployment starts Mar 20th
3.25.03.03-b0001Mar 20  
 Non-production site deployment starts Feb 20th
 Production site deployment starts Mar 6th
3.25.02.14-b0001Mar 6  

February Updates

 
Start dates and available details for each Update
Start DatesBuild Release Notes What's New
 Non-production site deployment starts Feb 6th
 Production site deployment starts Feb 20th
3.25.01.31-b0001Feb 20 
 Non-production site deployment starts Jan 23rd
 Production site deployment starts Feb 6th
3.25.01.17-b0001Feb 6 

January Updates

 
Start dates and available details for each Update
Start DatesBuild Release Notes What's New
 Non-production site deployment starts Jan 9th
 Production site deployment starts Jan 23rd
3.25.01.03-b0001Jan 23 
 Non-production site deployment starts Nov 14th
 Production site deployment starts Jan 9th
3.24.11.08-b0001Jan 9 

November Updates

 
Start dates and available details for each Update
Start DatesBuild Release Notes What's New
 Non-production site deployment starts Oct 31st
 Production site deployment starts Nov 14th
3.24.10.25-b0004Nov 14 

October Updates

 
Start dates and available details for each Update
Start DatesBuild Release Notes What's New
 Non-production site deployment starts Oct 17th
 Production site deployment starts Oct 31st
3.24.10.11-b0003Oct 31  
 Non-production site deployment starts Oct 3rd
 Production site deployment starts Oct 17th
3.24.09.30-b0001Oct 17  
 Non-production site deployment starts Sep 19th
 Production site deployment starts Oct 3rd
3.24.09.13-b0002Oct 3  

September Updates

 
Start dates and available details for each Update
Start DatesBuild Release Notes What's New
 Non-production site deployment starts Sep 5th
 Production site deployment starts Sep 19th
3.24.08.30-b0001Sep 19  
 Non-production site deployment starts Aug 22nd
 Production site deployment starts Sep 5th
3.24.08.19-b0001Sep 5 

August Updates

 
Start dates and available details for each Update
Start DatesBuild Release Notes What's New
Non-production site deployment starts Aug 8th
 Production site deployment starts Aug 22nd
3.24.08.03-b0002Aug 22 
Non-production site deployment starts Jul 25th
 Production site deployment starts Aug 8th
3.24.07.19-b0003Aug 8 

July Updates

 
Start dates and available details for each Update
Start DatesBuild Release Notes What's New
 Non-production site deployment starts Jun 27th
 Production site deployment starts Jul 11th
3.24.06.21-b0001Jul 11 
 Non-production site deployment starts Jul 11th
 Production site deployment starts Jul 25th
3.24.07.05-b0001Jul 25  

All customers will receive these updates with zero down time.  At the time the update is pushed, all agents that are logged in will receive a message box which says "A new version of the product is available. Click here or refresh your browser to use the new version." They can choose to accept the update or wait until they finish their current open work:

Alert appears at the top of the BUI console stating, "A new version of the product is available. Click here or refresh your browser to use the new version."

The first user that accepts the update for a specific interface will incur a cache hit, the cache for that interface will be re-created and that single user will experience a longer than usual refresh, but no other user of that interface will experience that lag.

Agent Browser User Interface is supported for the newest four (4) releases.  Therefore to maintain Browser User Interface support, you must update Oracle B2C Service at least once a year. In order to leverage the latest and greatest of Agent Browser User Interface, we recommend you update quarterly to remain on the newest version of Oracle B2C Service.

Other answers with Browser User Interface information:
Answer 8173: Documentation for Supported Features in Browser User Interface
Answer 10506: Popular Answers about Browser User Interface (BUI)

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