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Browser User Interface Updates
Answer ID 8598   |   Last Review Date 10/22/2024

When are Browser UI sites updated? 

Environment:

Browser User Interface (BUI) Updates

Resolution:

Browser User Interface is a single-version service that is updated without user impact. Agents can continue to work during deployment and can take the update at their leisure. We consider the service continuous delivery and may perform updates as needed. New features are detailed as they are released in the quarterly What's New. See Oracle Cloud Readiness for previous quarterly releases.

Note that the Feature Freeze for Browser UI is from October 3rd to January 9th.

Please see below for planned future updates and with release notes for past releases linked:

October Updates

Start dates and available details for each Update
Start Dates Build  Release Notes  What's New
 Non-production site deployment starts Oct 17th
 Production site deployment starts Oct 31st
3.24.10.11-b0003 Oct 31   
 Non-production site deployment starts Oct 3rd
 Production site deployment starts Oct 17th
3.24.09.30-b0001 Oct 17   
 Non-production site deployment starts Sep 19th
 Production site deployment starts Oct 3rd
3.24.09.13-b0002 Oct 3   

September Updates

Start dates and available details for each Update
Start Dates Build  Release Notes  What's New
 Non-production site deployment starts Sep 5th
 Production site deployment starts Sep 19th
3.24.08.30-b0001 Sep 19   
 Non-production site deployment starts Aug 22nd
 Production site deployment starts Sep 5th
3.24.08.19-b0001 Sep 5   

August Updates

Start dates and available details for each Update
Start Dates Build  Release Notes  What's New
Non-production site deployment starts Aug 8th
 Production site deployment starts Aug 22nd
3.24.08.03-b0002 Aug 22  
Non-production site deployment starts Jul 25th
 Production site deployment starts Aug 8th
3.24.07.19-b0003 Aug 8  

July Updates

Start dates and available details for each Update
Start Dates Build  Release Notes  What's New
 Non-production site deployment starts Jun 27th
 Production site deployment starts Jul 11th
3.24.06.21-b0001 Jul 11   
 Non-production site deployment starts Jul 11th
 Production site deployment starts Jul 25th
3.24.07.05-b0001 Jul 25   

June Updates

Start dates and available details for each Update
Start Dates Build  Release Notes  What's New
 Non-production site deployment starts May 30th
 Production site deployment starts Jun 13th
3.24.05.24-b0001 Jun 13  Release notes updated 6/12
 Non-production site deployment starts Jun 13th
 Production site deployment starts Jun 27th
3.24.06.10-b0001 Jun 27   

May Updates

Start dates and available details for each Update
Start Dates Build  Release Notes  What's New
 Non-production site deployment starts Apr 18th
 Production site deployment starts May 2nd
3.24.04.12-b0001 May 2   
 Non-production site deployment starts May 2nd
 Production site deployment starts May 16th
3.24.04.29-b0001 May 16   
 Non-production site deployment starts May 16th
 Production site deployment starts May 30th
3.24.05.10-b0003 May 30   

April Updates

Start dates and available details for each Update
Start Dates Build  Release Notes  What's New
 Non-production site deployment starts Mar 21st
 Production site deployment starts Apr 4th
3.24.03.15-b0003 Apr 4   
 Non-production site deployment starts Apr 4th
 Production site deployment starts Apr 18th
3.24.04.03-b0001 Apr 18   

March Updates

Start dates and available details for each Update
Start Dates Build  Release Notes  What's New
 Non-production site deployment starts Feb 22nd
 Production site deployment starts Mar 7th
3.24.02.16-b0002 Mar 7   
 Non-production site deployment starts Mar 7th
 Production site deployment starts Mar 21st
3.24.03.01-b0001 Mar 21   

February Updates

Start dates and available details for each Update
Start Dates Build  Release Notes  What's New
 Non-production site deployment starts Jan 25th
 Production site deployment starts Feb 8th
3.24.01.21-b0001 Feb 8   
 Non-production site deployment starts Feb 8th
 Production site deployment starts Feb 22nd
3.24.02.02-b0002 Feb 22   

January Updates

Start dates and available details for each Update
Start Dates Build  Release Notes  What's New
 Non-production site deployment starts Jan 11th
 Production site deployment starts Jan 25th
3.24.01.05-b0001 Jan 25   

November Updates

Start dates and available details for each Update
Start Dates Build  Release Notes  What's New
 Non-production site deployment starts Oct 19th
 Production site deployment starts Nov 2nd
3.23.10.20-b0002 Nov 2   
 Non-production site deployment starts Nov 2nd
 Production site deployment starts Nov 16th
3.23.11.02-b0002 Nov 16   


All customers will receive these updates with zero down time.  At the time the update is pushed, all agents that are logged in will receive a message box which says "A new version of the product is available. Click here or refresh your browser to use the new version." They can choose to accept the update or wait until they finish their current open work:

Alert appears at the top of the BUI console stating, "A new version of the product is available. Click here or refresh your browser to use the new version."

The first user that accepts the update for a specific interface will incur a cache hit, the cache for that interface will be re-created and that single user will experience a longer than usual refresh, but no other user of that interface will experience that lag.

Agent Browser User Interface is supported for the newest four (4) releases.  Therefore to maintain Browser User Interface support, you must update Oracle B2C Service at least once a year. In order to leverage the latest and greatest of Agent Browser User Interface, we recommend you update quarterly to remain on the newest version of Oracle B2C Service.

Other answers with Browser User Interface information:
Answer 8173: Documentation for Supported Features in Browser User Interface
Answer 10506: Popular Answers about Browser User Interface (BUI)

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