Collapse
Submit a Service Request
Contact Information for Technical Support
My Service Notifications
Multiple Cobrowse sessions in a chat
Answer ID 8510 |
Last Review Date 07/22/2019
Can a chat agent engage in a second Cobrowse session during a single chat?
Environment:
Integrated Cobrowse
Resolution:
During the course of a single chat, an agent can engage in multiple Cobrowse sessions with the end-user customer. If the second cobrowse session does not load, check the following:
- Make sure that both the customer and the agent disconnect the 1st cobrowse session
- The chat launch page needs to be refreshed before a 2nd session is requested
- Make sure that the 2nd cobrowse session is not waiting for the end-user customer to click "Allow"
