Search for existing answers to your product and support questions.
Familiarize yourself with our support site and learn best practices in working with our team.
Manage Service Requests, View and update service requests submitted by you and others in your organization.
Submit a new issue to our technical support team.
Oracle B2C Service insights from our Technical Support team subject matter experts
Browse resources to assist you in launching your implementation and ensure a successful go-live.
Access your OCI account.
Find product documentation for supported versions of B2C and documentation libraries for related service solutions.
You will have the tools to improve your customers' experience when you learn about all the things our products can do.
Find links for API documentation, Custom Processes, Customer Portal, and Agent Browser UI Extensibility Framework.
Explore how accelerators are designed to demonstrate how an integration scenario could be built using the public integration and extension capabilities of the Oracle B2C Service.
Prepare for a successful transition by reviewing upcoming release changes and enhancements.
Explore webinars, events, and feature kits to learn about B2C Service features, functionality, and best practices from the technical experts.
Oracle MyLearn offers a portfolio of free and paid subscription-based learning resources to help you gain valuable skills, accelerate cloud adoption, increase productivity, and transform your business.
Empower your team with the skills to implement, configure, manage, and use your applications with Customer Experience Cloud Training.
Our goal is to facilitate a friendly, supportive environment where members can easily collaborate with each other on solutions and best practices.
Ask and answer questions specific to B2C.
This is an exciting resource intended to help with your Oracle Service Cloud Analytics.
Share product improvement ideas and enhancement requests with Oracle Development, while collaborating with other Oracle customers and partners.
Update your phone number, email notification preferences, and severity 1 and severity 2 contact preferences.
View the contact managers within your organization.
Find contact information of the Technical Account Manager (TAM) and Client Success Manager (CSM) for your organization.
Environment:
Product Documentation, Infrastructure and Browser Requirements, Supported Configurations, Supported Customer Platforms All supported versions
Resolution:
Requirements differ depending on the product area being utilized. Please refer to the product areas below for details on any of the following topics:
Select a link below and then select the version your site is currently running.
Oracle Field Service
Documentation for Oracle Field Service Oracle Field Service (OFS) Browser Support Policy
Oracle Intelligent Advisor
Documentation for Intelligent Advisor Intelligent Advisor Browser Requirements
Oracle B2C Service
Documentation for Oracle B2C Service Products Oracle B2C Service Infrastructure Requirements Oracle B2C Service Supported Customer Platforms Guide
Browser User Interface
Browser User Interface Documentation Documentation for Supported Features in Browser User Interface Supported browsers for the Agent Browser User Interface
Engagement Engine
Getting Started Guide for Engagement Engine
Oracle Inlays
Oracle Inlay Updates
Knowledge Advanced
Documentation for Oracle B2C Service Knowledge Advanced For system requirements and browser supports policy for Knowledge Advanced, see Oracle B2C Service Infrastructure Requirements.