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Cobrowse - stealth mode
Answer ID 7829 |
Last Review Date 03/03/2020
How do end users get the Cobrowse link when I have Stealth mode activated?
Environment:
Cobrowse, Stealth Mode
Resolution:
Stealth mode just means that the Cobrowse link is hidden on your organization's web page(s). To get the Cobrowse link to display, the end user should select Ctrl + Enter on their keyboard (if using an iPad, they need to swipe with 3 fingers). The Cobrowse tab should display on the bottom of the browser window. End users can then click this tab to get a session ID to provide to your agent.
To turn on Stealth mode, you will need to follow below steps:
- Login to your Cobrowse Administrator account at www.livelook.com/WebTools/MyLiveLOOK/Login.aspx
- In the left side menu, go to Products > Cobrowse > Configuration
- Click on the 'Optional Configuration' link - in order to expand it
- Check the box for 'Stealth mode' and then click 'Save'
For additional information with regards to Cobrowse, please refer to Documentation for Oracle Cobrowse.