How do end users get the Cobrowse link when I have Stealth mode activated?
Cobrowse, Stealth Mode
Stealth mode just means that the Cobrowse link is hidden on your organization's web page(s). To get the Cobrowse link to display, the end user should select Ctrl + Enter on their keyboard (if using an iPad, they need to swipe with 3 fingers). The Cobrowse tab should display on the bottom of the browser window. End users can then click this tab to get a session ID to provide to your agent.
To turn on Stealth mode, you will need to follow below steps:
- Login to your Cobrowse Administrator account at www.livelook.com/WebTools/MyLiveLOOK/Login.aspx
- In the left side menu, go to Products > Cobrowse > Configuration
- Click on the 'Optional Configuration' link - in order to expand it
- Check the box for 'Stealth mode' and then click 'Save'
For additional information with regards to Cobrowse, please refer to Documentation for Oracle Cobrowse.