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Enabling Review On date field when editing answers
Answer ID 778   |   Last Review Date 12/05/2018

What are the Review On date fields used for when editing an answer?

Environment:

Answers, Administrator Notifications
Oracle B2C Service

Resolution:

Over time, the content of your answers may become outdated. Consequently, your public answers should be reviewed with some frequency to ensure their content is current, relevant, and useful. You may wish to review answers at a set frequency, such as every six months, or you may wish to review answers to coincide with new product releases or updates.

When enabled on your site, the Review On date field displays when adding or editing answers. If a review date is set, on the review date, the status of the answer changes from Public or any other status that is a public status type to the Review status. The Review On date field value (answers.expires) is also cleared by agedatabase at that time.

Note: If the status is manually changed to Review, the Review On date field value will not be automatically cleared.  If the answer is then set back to Public, be sure to either clear the review date from the date field or set a new date for some time in the future. If you merely edit the answer to set it to a public status and leave the past review date, the answer will get set to Review the next time the agedatabase utility runs.

You can enable the Answer Reviewed notification. When enabled, a notification is sent to staff member assigned to the answer when that answer's status is changed to Review. For more information on this feature, refer to Answer 1429: Notifying Staff for Answers in Review Status.

The Review On field is controlled by the answer workspace.  You can drag and drop the Review On field to be included in the workspace used by your staff members. For more information on editing workspaces, refer to the 'Workspaces' section in online documentation for the version your site is currently running. To access Oracle B2C Service manuals and documentation online, refer to the Documentation for Oracle B2C Service Products.

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