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Cobrowse Advanced mode button does not exist on agent side
Answer ID 7509 | Last Review Date 12/23/2018
Why does the Advanced (ACB) Mode button not exist on the agent side?
The following can cause the Advanced CoBrowse (ACB) button to not appear for the agent:
- CoBrowse configuration is set to ICB only.
- If ACB is appropriately enabled, then it is an issue with the client machine not supporting ACB mode. Examples include; not having Java or .NET Framework installed.
- A misconfigured masking file can also cause issues with ACB mode.